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2.1.1 Job Skills and Cross Training. Process Owner: Manuel Talamantez. Approximately 50 employees Established 1937 SEA Member AS9100 Certified Manufacture high precision actuator subassemblies for aerospace applications. Located in North Hills, California. Introduction:.

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2.1.1 Job Skills and Cross Training

Process Owner: Manuel Talamantez



50 employees

  • Established 1937
  • SEA Member
  • AS9100 Certified
  • Manufacture high precision actuator subassemblies for aerospace applications.
  • Located in North Hills, California


process flow
Process Flow
  • Inputs/Preparation
  • Obtain:
  • Annual Workforce Development Plan created in 1.1.5
  • Job Skills Objectives
  • Training request forms
  • Training Records
  • Management Quarterly Report.
  • Process Maturity Listing.
  • Strategic Plan
  • Champions
  • Process Owners
  • Master Trainers
  • Reviews/ Sustainability
  • Review training, cross-training, and certification progress and feedback.
  • Review Master Trainer status.
  • Compare training objectives to training activities.
  • Review course outlines
  • Review process metrics and process owner feedback.
  • Review Strategic Plan goals
  • Output/Collect Data
  • Compile data for review
  • Training Objectives
  • Process Analysis
  • Process Owner
  • Course Instruction
  • Feedback
  • Collect Feedback.
  • Improve Process.

Training Plans

Monthly Review Meeting of Goals, Targets, Action Plans, Champion Reports and training updates.

Quarterly Employee Meetings

to review company performance,

goal status, training progress and obtain employee feedback.

basic training steps
Basic Training Steps
  • Identify areas where training is needed
  • Analysis of training needed
  • Select Master trainers to develop course materials
  • Develop Training Course Outline
  • Determine Prerequisites
  • Determine applicable trainees
  • Conduct Training
  • Test trainees by observation or written examination.
  • Certify trainees that have passed formal examination.
  • Employee feedback
  • Update training matrix
master trainers
Master Trainers
  • 6 SEA certified Master Trainers
  • Each Master Trainer assigned specific department responsibility
  • Master trainers strategically assigned to departments.
  • End of each month process owner meeting to review department training needs.

Classroom Design

  • Large Screen Monitor
  • Retractable Dry-erase board
  • 12 workstations
  • Wireless Internet Access for all workstations
  • High visibility classroom

Classroom Design

Retractable Dry Erase Board


Classroom Design

High Visibility classroom


Instructors Challenge

Personal Dry-Erase boards

  • How do we know if the students are understanding the material?
  • How do we identify the strongest and weakest students?
  • How do we know if we have spent enough time on each topic?
  • How do we encourage students to participate in class?

Proper Use of Personal Dry-Erase Boards

Instructor develops questions to determine students understanding of course material.

Ask the question and have the students immediately write their answers down.

Visually acknowledge, one student at a time, that you have seen the answer. Then have the student place board facedown.

Discourage students from talking during quiz.


Instructors Guidelines

Beginning of class, explain to students the proper use of dry erase boards.

Develop course material so that it can be divided into 20-25 minute sections

Before moving onto the next section, quiz students using dry erase boards with no more than 5 questions to see how well class understands course material.

Make the quiz questions simple yes or no, true or false.

Evaluate the answers you have just seen, and determine whether or not to move on to the next section.

Never allow visitors to sit in front of classroom to avoid distractions

All classes must have a final examination. Use only multiple choice or true and false format.

After training is complete distribute anonymous class evaluation forms to students.

Record evaluation results to analyze what improvements can be made for future training sessions .


Tel: 818-894-8241

Fax: 818-895-2113

Contact Information:

Sales: Bill Christensen