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CTI connectors for Cisco, Avaya and Genesys Contact Centers

Computer Telephony Integration or CTI is a connectivity tool that ties a phone system to desktop. It is designed to improve the experience, sales, and service offered by the business. To harness its potential, integrate CTI with 3rd party CRM or ticketing application. From identifying, routing to recording, thereu2019s a lot that can be done with a CTI connector.<br>Kow more - https://www.novelvox.com/cti-connector/

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CTI connectors for Cisco, Avaya and Genesys Contact Centers

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  1. CTI Connector for Cisco, Avaya and Genesys Contact Center

  2. What is a CTI connector? Computer Telephony Integration or CTI is a connectivity tool that ties a phone system to desktop. It is designed to improve the experience, sales, and service offered by the business. To harness its potential, integrate CTI with 3rd party CRM or ticketing application. From identifying, routing to recording, there’s a lot that can be done with a CTI connector.

  3. Key Features of NovelVox CTI Connector

  4. Ready CTI Connector for CRM and Ticketing

  5. Greet Callers with First Name

  6. Advance Features of CTI Adapter

  7. Interface Optimization

  8. Instant Access to Information

  9. Biggest Library of Cisco Finesse Ready Integrations

  10. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox CTI connector is the key to better performing sales team with increased revenue and enhanced customer experience. It offers efficient call management, screen pop customer’s relevant details, data segregation and more to save agent’s time lost in scrambling screen when on call.

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