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Employee Satisfaction Survey

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  1. Employee Satisfaction Survey Judy Bosland Survey Research Consultant Western New Mexico University Spring 2001

  2. Methodology • Administered to all Faculty and Staff • Surveys were anonymous WNMU Spring 2001

  3. Demographics of Respondents WNMU Spring 2001

  4. Demographics of Respondents WNMU Spring 2001

  5. Demographics, cont. WNMU Spring 2001

  6. Results • Faculty and Staff were positive about issues concerning their working environment. • Both get a sense of personal accomplishment from their job 83% Staff 84% Faculty • Both have a clear view of job responsibilities 82% Staff 82% Faculty • Both work well with their supervisors 77% Staff 81% Faculty WNMU Spring 2001

  7. Results • Faculty and Staff were positive about issues concerning diversity on campus. • Both groups feel they are very comfortable dealing with diversity 91% Staff 99% Faculty • Most believe their supervisors work well with a diverse population 77% Staff 73% Faculty • Many believe relationships between various ethnic groups on campus are good. 76% Staff 72% Faculty WNMU Spring 2001

  8. Results • Faculty and Staff had divergent opinions on some issues. • Staff tend to feel more encouraged than faculty to come up with innovative solutions 67% Staff 48% Faculty • Staff, more than faculty, tend to believe that others are more willing to help 73% Staff 59% Faculty • Faculty MBO’s appear to be conducted on a more regular basis than are Staff Performance reviews 33% Staff 60% Faculty WNMU Spring 2001

  9. Results • Although Faculty complained slightly more than staff about the physical working conditions, both groups had widely divergent opinions on these conditions. WNMU Spring 2001

  10. Results • There was also a divergence of opinion on the statement “I feel supported and appreciated for my work at the University.” WNMU Spring 2001

  11. Results • Morale also appears to vary. Although there was a significant difference by division among the Staff, differences were not significant for the Faculty. WNMU Spring 2001

  12. Results • There were other issues on which Faculty and Staff were neutral. % Neutral • Recommendations of my PMT are being implemented 50% Staff 63% Faculty • The hiring supervisor usually follows Search Committee recommendations 54% Staff 49% Faculty • WNMU operates with integrity in its external dealings 59% Staff 46% Faculty WNMU Spring 2001

  13. Results • Faculty and Staff were concerned about information flows on campus • Both groups feel WNMU does NOT do an adequate job of keeping people informed 67% Staff 72% Faculty 67% Staff 70% Faculty • Many believe management does NOT understand employees’ problems • Several respondents agree that decisions at WNMU are overly influenced by politics 80% Staff 71% Faculty WNMU Spring 2001

  14. Results • Other areas of concern included hiring and promotion practices, leadership, and customer service. • Both groups feel WNMU does NOT do a good job of putting the right person in the right job in a timely manner 68% Staff 64% Faculty • Several respondents believe that decisions of top leadership are not respected 53% Staff 68% Faculty • Faculty failed to see a commitment to quality customer service. Comments from staff noted problems in some areas 80% Staff 71% Faculty WNMU Spring 2001

  15. Results • Salary issues were of most concern to both Faculty and Staff. • Most believe the salary scale does NOT attract competent employees 89% Staff 95% Faculty • Most believe superior performance cannot be rewarded with the salary process. 89% Staff 95% Faculty 88% Staff 89% Faculty • Many believe the salary process does not retain good employees • Many believe the pay scales are worse than at similar universities 79% Staff 94% Faculty WNMU Spring 2001

  16. Conclusion • Faculty and Staff are most pleased with “Life” in their individual units. • Problems with communication and support by management are fostering discontent. • Grossly inadequate salaries compound any problems and take a toll on morale. WNMU Spring 2001

  17. As one staff member wrote... “Talk is cheap, actions speak louder than words…. I know we as a team can make things better.” WNMU Spring 2001