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Consumer Satisfaction Survey

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  1. Consumer SatisfactionSurvey M. Ari Nugraha Directorate Dissemination of Statistics BPS-Statistics Indonesia Bogor, 17 June 2014

  2. Data Sources • Consumer Satisfaction Survey • Conducted by third party • Data Needs Survey • Conducted by BPS (Internal)

  3. Comparison (1) Consumer Satisfaction Survey Data Needs Survey 2010 (conducted by EY) 2012 (BPS) 2013 (MIM Consultant) 2005 (HQ only) 2008 (HQ and Pilot in 5 BPS province) 2009 (HQ and 11 BPS Provinces) 2010 (HQ and 11 BPS Provinces, which different provinces with 2009) 2011-2013 (HQ and 33 BPS Provinces) 2014 (HQ, All BPS Provinces, and BPS Reg/Municipalities)

  4. Comparison (2) Consumer Satisfaction Survey Data Needs Survey 2010 (40 samples) 2012 (108 samples) 2013 (169 samples) 2005 (429 samples) 2008 (1.579 samples) 2009 (1.324 samples) 2010 (1.427 samples) 2011 (6.066 samples) 2012 (5.896 samples) 2013 (6.071 samples) 2014 (16.180 samples)

  5. Comparison (2) Consumer Satisfaction Survey Data Needs Survey Satisfaction index Satisfaction index Identify data needs • Jabodetabek • BPS • BPS Province

  6. User Satisfaction Survey - 2013 Conducted by Third Party

  7. Objectives • provides an overview and analysis of the data users segmentation and their level of satisfaction as well as recommendations on: • Types of data and services required; • The quality of dataand services; • Recommended follow-up actions to the survey results.

  8. Respondent Coverage • Unit Sample in this survey is the institution which ever used the BPS data. The number of institutions that are expected from the implementation of this survey that represents or includes: • Ministry / Agency • The local government • International Institute • Mass media • Company / Business • Banks / Financial Institutions • Academy and Research Institute

  9. Areas Coverage • DKI Jakarta • West Java Province • Bekasi (Regency/ Municipality) • Bogor (Regency/ Municipality) • Depok (Municipality ) • Banten Province • Tangerang (Regency/ Municipality) • South Tangerang (Regency ).

  10. Content (1) • Respondent’s Identities • Services satisfaction • Data Satisfaction : • GDP • Export-Import • Industry • Agricutural • Price • Household Expenditureand others socialstatistics • Labor • etc

  11. Content(2) • Satisfaction for Data quality, likely: • Accuracy • Timelines • Relevance • Accessibility • Comparability • Coherence

  12. RESULT Satisfaction Index 82.1% Satisfy/ the aboveStandard Gap 17.9% Level of Satisfaction 75.1% Satisfy/ the aboveStandard Level of Importance 91.6% Very High / Most expected Gap 24.9% Possible to improve 8.4%

  13. Thank’s you