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Enhancing Communication Through Reader-Centered Correspondence

Learn how to adopt a reader-centered “you-attitude” in letters, memos, and emails. State your main point upfront and provide the necessary background. Utilize headings, lists, and graphics for clarity. Respect cultural customs and format conventions. Find detailed guidance in Chapter 20 of Technical Communication.

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Enhancing Communication Through Reader-Centered Correspondence

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  1. Writing Reader-Centered Correspondence: Letters, Memos, and E-mail Paul V. Anderson’s Technical Communication, 6th ed.

  2. Adopt a reader-centered “you-attitude.”

  3. State your main point up front—unless your reader will react negatively.

  4. Keep it short.

  5. Give your readers the background they need.

  6. Use headings, lists, and graphics.

  7. Global Guideline: Learn the customs of your readers’ culture.

  8. Follow format conventions for respective forms: Writing Reader-Centered Letters Writing Reader-Centered Memos Writing Reader-Centered E-mails See additional PowerPoints on each of the forms.

  9. Read more about using writing reader-centered correspondence in Chapter 20 of Technical Communication.

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