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OUR COMMUNICATION : - Words -How we say these words (our tone, pitch, volume, etc.) -Non-verbal communication - PowerPoint PPT Presentation


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OUR COMMUNICATION : - Words -How we say these words (our tone, pitch, volume, etc.) -Non-verbal communication. Less than 10 percent of interpersonal communication involves words. Different studies have identified a wide variety of types of nonverbal communication.

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our communication words how we say these words our tone pitch volume etc non verbal communication

OUR COMMUNICATION :-Words -How we say these words (our tone, pitch, volume, etc.) -Non-verbal communication

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Less than 10 percent of interpersonal communication involves words. Different studies have identified a wide variety of types of nonverbal communication

basic types of nonverbal communication
BASIC TYPES OF NONVERBAL COMMUNICATION
  • Kinesics - body position & motion
  • Paralinguistics- how we speak
  • Proxemics - use of space
  • Haptics – touch
  • Chronemics - time
  • Physical appearance
  • Artifacts - personal objects
kinesics
Kinesics
  • Best-known type of nonverbal communication is kinesics
  • Kinesics is also known asbody language
paralinguistics
Paralinguistics

Refers to vocal communication that is separate from actual language. This includes factors such as:

  • Rate-speed
  • Pitch
  • Volume
  • Vocal Fillers
  • Quality
appearance
Appearance
  • Clothing
  • Uniforms
  • Occupational dress
  • Leisure clothes
  • Costumes
  • Color
some nonverbal behavior categories relevant to negotiation
Some nonverbal behavior "categories" relevant to negotiation
  • Chronemics (time)
  • Proxemics (space and distance)
  • Kinesics (body)
  • Facial and eye expression
  • Physical appearance and dress
  • Paralanguage
  • Social/cultural rituals, manners, and conventions
gestures and mimics

Gestures And Mimics

-Send visual signals

-Give information about our thougts and feelings

gestures
Gestures

Use of head, hands, arms, feet and body

mimics
Mimics

Use of face muscles

essential gestures and mimics
Essential Gestures and Mimics

Our movements that support and concretize our thougts and feelings

A.Expression Gestures

B. Social Gestures and Mimics

C.Mimic Gestures

a expression gestures
A.Expression Gestures
  • Happiness
  • Disgust
  • Fear
  • Anger
  • Sadness
  • Surprise
b social gestures and mimics
B. Social Gestures and Mimics

We play our social roles under masks

mimic gestures
Mimic Gestures
  • Theatrical gestures
  • Imitation gestures
  • Schematic gestures
  • Technical gestures
secondary gestures and mimics
Secondary Gestures and Mimics

They are about natural needs of the body

body scan
Body Scan
  • 1.Facial Expressions
  • 2.Head
  • 3.Body
  • 4.Hands and fingers
  • 5.Handshaking
  • 6.Walking
  • 7.Sitting styles
negotiation implications
Negotiation Implications

Eye communication provides to ;

  • Monitor feedback
  • Maintain interest and attention
  • Regulate the conversation
  • Signal the nature of the relationship
  • Compensate for physical distance
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Reducing unnecessary talking time
  • Increasing participation  
  • Confidence building
  • Reducing fear of silence
  • Clear instructions
  • Improving listening
  • Avoiding misunderstandings
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Much more

-Favorable

-Confident

-Credible

-Qualified

-Honest

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And less

-Formal

-Nervous

hands and fingers

HANDS and FINGERS

most sensitive and effective organs to express oneself

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Sometimes one can understand the whole thing that other party tries to tell with a single hand gesture.