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User Insights from the Dutch Scientific Portal NARCIS: A Study of Usage and Satisfaction

The study highlights the use of NARCIS, the Dutch research information portal, based on data collected through surveys and interviews in 2009. With over 1.2 million users, the research aimed to understand user demographics, their information needs, and satisfaction with the portal's offerings. Key findings include the importance of access to publications, expert retrieval, and the necessity for NARCIS to enhance its public relations and visibility. The study involved 268 survey respondents and 17 interviews to gather insights and suggestions for improvement.

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User Insights from the Dutch Scientific Portal NARCIS: A Study of Usage and Satisfaction

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  1. Users in the spotlight: study on the use of the Dutch scientific portal NARCIS, 2009 Elly Dijk, Arjan Hogenaar, Marga van Meel Royal NetherlandsAcademy of Arts and Sciences KNAW Research Information CRIS 2010 , Aalborg, 3 June 2010

  2. Royal NetherlandsAcademy of Arts and Sciences Department of Research Information Mission: • National focal point of research information Member of EuroCRIS

  3. Dutch portal NARCIS • IP analysis • Surveys • Interviews • Conclusions Outline

  4. Information infrastructure in the Netherlands

  5. Use of NARCIS in 2009: 1.2 millionusers

  6. IP addressanalysis, 2 surveys, 17 interviews

  7. IP addressanalysis

  8. Origin of NARCIS usersbasedon IP address

  9. Online surveyon NARCIS website - SurveyMonkey • Purpose: • Gatherinformationon NARCIS users • Whatinformationweretheylookingfor? • Closedanswerswithone open answeroption • 268 respondents (207 Dutch version; 61 Englishversion) First Survey

  10. What is your field of activity? • What is your profession? • How often did you visit NARCIS in the past six months? • What were you looking for? • What do you find important in a system such as NARCIS? • NARCIS is being developed continually. What are your suggestions? 6 questions

  11. WHAT IS YOUR FIELD OF ACTIVITY?

  12. WHAT IS YOUR PROFESSION?

  13. HOW OFTEN DID YOU VISIT NARCIS IN THE PAST SIX MONTHS?

  14. What were you looking for?

  15. What do you find important in a system such as NARCIS?

  16. WHAT ARE YOUR SUGGESTIONS FOR FURTHER DEVELOPMENT?

  17. 44 respondentsfrom the firstsurvey • Goal: surveyusage of various NARCIS sections and the users’ satisfaction • Samecharacteristics as respondents of firstsurvey • Onlydifference: greateruse of NARCIS Secondsurvey

  18. What are youlookingfor and why?

  19. satisfiedorverysatisfiedwith the results of NARCIS use

  20. Nineresearchers: 3 humanities, 3 science, 3 socialsciences • Policy makers: 4 • Informationspecialists: 4 • Journalists: 2 17 semi-structured interviews

  21. To whatextent does the target groupforwhom NARCIS maybe relevant actuallyuse the service? Cananyconclusionsbedrawnaboutnon-users? • To whatextentcould NARCIS beusefulfornon-usersgiventheirinformationbehaviour? Mainquestions

  22. Whichinformationsources are used? • How does the interviewee search forinformation? • Whatproblems does she/heencounterwhensearchingforinformation? • Notabout NARCIS! Script

  23. They use their own networks, except for exploring new areas or finding information about lesser-known researchers • Individuals and organisations: • Researchers: to get background material that may add value to their publications • Non-researchers: to find experts in a particular field in order to gather more information • Current research: to gain an early impression of work being done in new fields of research Whyrespondentsuse CRIS information

  24. Digital Library of the respondent’s own university • Search engines (Google, Google Scholar) • Personal contacts/participation at conferences/workshops • Blogs and Twitter • Dissertations and journal articles • Subscription to alert services • Personal (online) networks (LinkedIn) • Datasets (surveys, audio-visual material) and statistical information Informationsources

  25. Quality • Accessibility • Coverage • Context • Persistence • Information overload Problemsforresearchers

  26. Absence of very concise abstracts of scientific publications • No free access to some texts • Difficulty in finding experts Problemsfornon-researchers

  27. Half of the NARCIS users: universities/of appliedsciences), research institutions • Most searches are fordissertations; alsoforother Open Access publications, informationabout research and expertise • Appreciated: downloading, one-stop-shop; links frompersons to publications • Development: access to international information Conclusions: surveys

  28. Many of the respondents’ wishes canbe met by NARCIS • Garanteed quality of the NARCIS content • Access to Open Access publications • Finding experts Conclusion Interviews

  29. What we need is a better PR effort! Mainconclusion

  30. Thankyouforyourattention! www.narcis.nl Acknowledgements: Repke de Vries and Henk Voorbij

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