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Communication

Communication

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Communication

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  1. Communication Life span - Chapter 4

  2. Communication • “Exchange of information, ideas, feelings or emotions between two or more people”. • Do you buy it?

  3. Communication Process • Message • Sender • Method • Receiver • Feedback

  4. Message • Expression of your thoughts

  5. Sender • Sends our the message

  6. Method

  7. Receiver • Person to whom the message was sent

  8. Feedback! • Response to the message

  9. Who’s communicating?

  10. What are the 5 steps of the communication process?

  11. Types of Communication Verbal Non-verbal AKA: body language • Spoken word • Written word

  12. 8 modes of nonverbal communication • Physical appearance • Body movement & Posture • Facial expression • Gestures • Eye contact • Tone & volume or voice • Touch • Silence

  13. Thought questions • What are the 8 modes of non-verbal communication? • Give an example of each

  14. Personality types • Passive • Aggressive • Assertive

  15. Style of Communication Intrapersonal Interpersonal Communication between others • Thinking to your self

  16. Style of Communication Social Therapeutic Purposeful Goal oriented • Family • Friends

  17. 6 components of therapeutic communication • Listening & observing • Warmth • Genuineness • Attentiveness • Empathy • Positive reward

  18. 1. Listening & observing • Cognitive & affective domains • Words & feeling

  19. Stages of Listening • Sensation • Ears pick up sound waves • Interpretation • Attaches meaning • Evaluation • Judge message • Reaction • Feedback

  20. Which is a more complex process? • Hearing • Listening

  21. Active Listening • Face them • Open posture • Lean forward • Eye contact • Relaxed • Respond

  22. Rules of listening 1. Don’t talk & listen at the same time!

  23. Rules of Listening 2. Open posture

  24. Rules of Listening 3. Focus

  25. Rules of Listening 4. Listen to understand

  26. Rules of Listening 5. Environment control • Quiet • Limit distractions

  27. Rules of Listening 6. Show that you care

  28. Rules of Listening 7. Validate

  29. Rules of Listening 8. Do not criticize

  30. Rules of Listening 9. Be non judgmental and accepting

  31. Rules of Listening 10. Ask questions

  32. 3. Genuineness • Open • Truthful

  33. 4. Attentiveness

  34. Attentiveness

  35. 5. Empathy • Understand feelings • Stay in control

  36. 6. Positive Regard • Accepting • Non-judgmental

  37. Functions of Therapeutic Communication • Create understanding • Decrease anxiety • Provide information • Develop trust

  38. Phases of Therapeutic Communication • Orientation • Working • Termination

  39. Factors Affecting Communication

  40. Congruence • Match • Verbal • Non-verbal

  41. Time & Setting • “I’ll be right there” • Be there within 5 minutes • Be there within an hour • Be there within a day • Be there within a week

  42. Proxemics • Personal space

  43. Biases • Prejudice • Negative beliefs

  44. Physical Handicaps • Deaf • Blind

  45. Blocks to Communication

  46. Belittling • Dismissing or mocking • 3 yrs old says he is afraid of monsters. • Mom - “You’re acting like a baby, there are no monsters.”

  47. Belittling • Dismissing or mocking • Pt “I won’t leave here alive.” • Nrs “That’s ridiculous. You shouldn’t even think that way.”

  48. Giving literal responses • Pt: “They’re looking in my head with a TV”. • Nrs: “What channel?” • Patient: “That doctor is a pain in the neck.” • Nurse: “Would you like your pain medication?”

  49. Challenging • “If you’re dead, why is your heart beating?”

  50. Disagreeing • Response that indicates you believe the person is incorrect • Teenage girl “My boyfriend is terrific” • Mom – “I think he is a loser. You can do better.”