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Mastering Non-verbal Communication: Enhancing Your Message

Discover the intricacies of communication by decoding non-verbal cues and understanding the importance of feedback. Explore Mehrabian's study on word importance and learn about major non-verbal behaviors and paralinguistics. Uncover how channels and noise impact communication, revealing the goal-oriented nature of all interactions. Get ready to amplify your influence and connect effectively in personal and professional settings.

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Mastering Non-verbal Communication: Enhancing Your Message

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Presentation Transcript

  1. Communication can be a bear!

  2. How communications happens

  3. Communication is the process of creating and sharing meaning.

  4. (Words) Decode Abstraction Encode Sender Concept Concept Sensemaker Feedback Decode Encode Participants are the senders and receivers in a communication

  5. Non-verbal Communication Mehrabian’s statistical inquiry • 7% - Words alone. • 38% - The way they are said. • 55% - Facial expression

  6. Major Non-verbal Behaviors • Eye Contact • Facial Expressions • Gestures • Proximity • Paralinguistics

  7. Paralinguistics • Tone • Pitch • Rhythm • Timbre • Loudness • Inflection

  8. Channels • Words • Auditory • Visual Noise • External • Internal

  9. Why do we communicate? All communication is goal-oriented. -- Kathy Kellerman, 1992

  10. Why do we communicate? The goal of all communication is to Influence behavior -- Tony Abel, 2003

  11. Have a nice day!

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