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community advocate training spring session

Community Advocate TrainingSpring Session

Mobile Operations Complex

Saturday, March 27, 2010

welcome
Welcome
  • Breakfast
  • Introductions
  • Team Building Activity
  • Tallest Tower
annetta morris director commit for life department
Annetta Morris, Director

Commit for Life Department

gulf coast regional blood center
Gulf Coast Regional Blood Center
  • WOW’s for The Blood Center
  • State of The Blood Center
elizabeth garcia community involvement coordinator
Elizabeth Garcia

Community Involvement Coordinator

cfl volunteer program
CFL - Volunteer Program
  • Type Matters
  • Community Advocate Liaison Restructuring
  • Volunteer Newsletter
type matters
Type Matters
  • Gulf Coast Regional Blood Center must
  • meet the specific component needs of area
  • patients, and to do that we are encouraging
  • donors to make the type of donation that
  • will have the greatest impact.
  • Type A – Platelet Donations
  • Type B – Whole Blood or Double Red Cell Donations
  • Type O – Whole Blood Donations
  • Type AB – Plasma Donations
liaison restructuring
Liaison Restructuring
  • Baytown – Veronica Castro
  • Bill T. Teague – Mary Richards
  • Champions – Annetta Morris
  • Clear Lake – Kristina Garrett
  • Conroe – Monica Patino
  • Cy-Fair – Elizabeth Garcia
  • Gulfgate – Renetta Bennett
  • Humble/Kingwood – Ramona Howell
  • Katy – Crista Mosqueda
  • Pasadena – Cortney Martin
  • Pearland – Cindy Rodriguez
  • Sugar Land – Debbie Campbell
  • Westchase – Mary Richards *
  • Woodlands – Monica Patino *
monica patino community advocate volunteer coordinator
Monica Patino

Community Advocate Volunteer Coordinator

community advocate program
Community Advocate Program
  • WOW’s
  • 2009 CA Blood Drive Results
  • 2010 – 1st Quarter Results
  • Policies and Procedures Manual
wow s
WOW’s

Katy Community Advocates Janet Ford and Kathy Prewitt display their 1st Place Winning Plaque from Katy ISD FFA Rodeo Parade.

Westchase Community Advocates display a “Thank You” to all their donors during their February Drive.

wow s1
WOW’s

Sugar Land Community Advocates participate in the Missouri City Snow Fest Parade.

Cy-Fair Community Advocate Juan Vernal stands by the road to recruit donors.

ca policies and procedures manual
CA Policies and Procedures Manual
  • Welcome
  • GET SET Service Excellence Standards
  • Commit for Life Program
  • Community Advocate Volunteer Description
  • Community Advocate Blood Drive Do’s and Don’ts
  • Partnerships and Matching Funds/Grants
  • Forms
elaine gordon director donor collections
Elaine Gordon, Director

Donor Collections

updates for donor collections ndc s
Updates for Donor Collections NDC’s
  • Goals for 2010
      • 100,800 procedures
      • 124,400 components
  • Planned growth in 2010 over 2009
      • 3,600 red cells
      • 1,700 platelets
updates for donor collections ndc s1
Updates for Donor Collections NDC’s
  • Jan and Feb 2010 NDCs are 1.04% above component goal YTD
coding donors day of advocates drive
Coding Donors Day of Advocates Drive
  • Credits should go to specific Community Advocate group unless the donor states a different group.
staffing at community advocate drives
Staffing at Community Advocate Drives
  • Standard NDC staffing for the day based on seeing 1.2 to 1.4 donors per hour.
  • Additional 2 Mobile Staff members
    • seeing 1.2 to 1.4 donors per hour.
  • Each staff member should collect 10 to 11
    • staff during the drive.
staffing at community advocate drives1
Staffing at Community Advocate Drives
  • Small center with 3 staff and 2
  • mobile staff collect 50 to 55 donors.
  • Large center with 8 staff and 2
  • mobile staff collect 100 to 110 donors.
staffing at community advocate drives2
Staffing at Community Advocate Drives
  • Works best if donors can be scheduled.
  • Advocates escort donors from place to
      • place.
  • Advocates assist with organizing who is
      • next to be screened or drawn.
  • Advocates schedule next appointments.
improvements needed
Improvements Needed
  • Suggestions
  • Q&A
cortney martin public relations coordinator
Cortney Martin

Public Relations Coordinator

social media
Social Media

Raise your hand if you use:

social media1
Social Media
  • Facebook
  • www.facebook.com/commitforlife
  • Participation from donors, recipients, volunteers and employees
  • Updates from The Blood Center
  • Share photos, videos, links and comments
social media5
Social Media
  • Twitter
  • www.twitter.com/commitforlife
  • Share info with a network of “followers”
  • Followers can spread our messages to their networks
  • Answer questions and respond to comments from donors
social media8
Social Media
  • Flickr
  • www.flickr.com/photos/commitforlife
  • View photos from blood drives and other events
  • Download or comment on pictures
  • Share your own pictures on our Flickr group: www.flickr.com/groups/commitforlife
moc tours ca brainstorming
MOC Tours / CA Brainstorming
  • Melissa Fisher, Chief Financial Officer
      • MOC Tours
        • Two groups
      • CA Brainstorming
lunch and guest speaker

Lunch and Guest Speaker

Christina Marioneaux

Blood Recipient

thank you

THANK YOU!

Next training:

October 16, 2010

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