slide1
Download
Skip this Video
Download Presentation
1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT

Loading in 2 Seconds...

play fullscreen
1 / 14

1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT - PowerPoint PPT Presentation


  • 73 Views
  • Uploaded on

1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT 3) What Paul said & Masterclass VT 4) What Neil said & Main Ingredient VT 5) Our 3 aspirational goals to becoming World Class Restaurants. Memory Makers VT. Dallas discovery vt. MASTERCLASS VT.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about '1) Welcome & Purpose – Memory Makers VT 2) Flaumy’s Intro & Dallas discovery VT' - moses


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1
1) Welcome & Purpose – Memory Makers VT

2) Flaumy’s Intro & Dallas discovery VT

3) What Paul said & Masterclass VT

4) What Neil said & Main Ingredient VT

5) Our 3 aspirational goals to becoming World Class Restaurants....

slide9
WHAT NEXT?

key focuses

slide10
SERVING UP GREAT MEMORIES
  • No chipped paint +& all horses jump
  • 3) YoU Are the main ingredient
slide11
1) Serving up Great Memories:
  • Stories Box (Tool for TM to share stories)
  • Story Board /Calendar (area to display TM stories)
  • Share our great stories at [email protected]
  • Zero complaints – our vision
  • Net Rec – Tool to recognise TM and get guest feedback
  • Reward Card – massive part to drive guest loyalty
  • New Tablet – bookings management tool ensuring we say yes to every guest that enters our business.
slide12
2) No Chipped Paint & all the Horses Jump
  • Team members understand what part they play...change in behaviours and working practises
  • Marigold Checklists & monthly self audits
  • Quarterly ROM follow up audits
  • Net Rec – a way to measure what your guests think
slide13
3) You’re the Main Ingredient
  • My Rewards
  • Heroes
  • Development Kitchen & rationales...
  • The Avenue and WHR Tube
  • Whitbread Academy on line ...exiting way to train our team
  • Your Say ‘are we listening’? ...use team member chat forms already in circulation..
ad