Communication skills in Interpersonal Relationships. Communication Climates created by comforting messages. Comforting – helping another feel better about themselves, behavior, or situation (pg 158) Comforting improves self-esteem and relationship with the person being comforted.
Comforting – helping another feel better about themselves, behavior, or situation (pg 158)
Comforting improves self-esteem and relationship with the person being comforted.
Skills for Comforting (pg 158)
“…exists when the needs or ideas of one person are at odds or in opposition to the needs or ideas of another.”
Perceived Incompatible Goals
Perceived Scarce Rewards (Time and Money)
Styles of Expressing Conflict
- When People Do Not Express Their Preferences or Defend Their Rights
High school teams with aggressive
coaches lose more games????
Occurs when a communicator expresses hostility in an obscure way
A Communicator sends aggressive messages in subtle, indirect ways, maintaining a front of kindness.
Self-protection or Saving Face
“communication problems arise when cultures that value assertiveness come in contact with cultures that value accord and harmony”(Samovar and Porter, 2001).