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Interpersonal Communication Skills. What is Interpersonal Communication?. The process through which people create and manage their relationships, or exercising mutual responsibility in creating meaning. Organizational Context.

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Presentation Transcript
what is interpersonal communication
What is Interpersonal Communication?
  • The process through which people create and manage their relationships, or exercising mutual responsibility in creating meaning.
organizational context
Organizational Context
  • The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:

Meetings

Coaching

Delegation

Problem Solving

Motivation

Selling

Leading

Facilitation

interpersonal skills
Interpersonal Skills
  • Man is a social animal
  • We must respect the views & sentiments of others.
  • When we want to differ their views, we must very politely give hints to them without hurting their feelings
slide5

Interpersonal Skills

listening

questioning

language &

communication

using

feedback

conflict handling

essential interpersonal competencies
ESSENTIAL INTERPERSONAL COMPETENCIES
  • Self awareness
  • Control
  • Motivation
  • Acknowledging the interests of others
  • Communication skills
team work
Team Work
  • People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task
  • The success of any organization largely depends on the coordinated efforts of its employees
group dynamics

Team Roles

Team Development

Conflict & Resistance

Group Dynamics
assuming team roles

Self-

Oriented

Team-

Maintenance

Task-

Oriented

Controlling

and Diverting

Encouraging

Initiating and

Coordinating

Withdrawing

Harmonizing

Seeking Information

Seeking Attention

Compromising

Setting Procedures

Assuming Team Roles
effective teams
Effective Teams
  • Have a clear objective
  • Share a sense of purpose
  • Communicate openly and honestly
  • Reach decisions by consensus
  • Think in creative ways
  • Know how to resolve conflict
resolving team conflict

Proaction

Fair Play

Research

Communication

Alliance

Flexibility

Openness

Resolving Team Conflict
overcoming resistance

Express Understanding

Uncover Resistance

Evaluate Objections

Withhold Arguments

Overcoming Resistance
understanding
Understanding

Two Questions?

What do we know about our abilities?

What do others know about our abilities?

Known

Self

Unknown

Known

Others

* Based on the Johari Window of Interpersonal Development

the johari window model jo seph luft and har ry i ngham
The Johari Window Model — Joseph Luft and Harry Ingham
  • The Johari Window is a communication model that can be used to improve understanding between individuals in a group.
aim is to increase the open area
Aim is to increase the open area
  • Feedback develops the open area by reducing the blind area.
  • The open area can also be developed through the process of disclosure, which reduces the hidden area.
  • The unknown area can be reduced in different ways: by others' observation (which increases the blind area); by self-discovery (which increases the hidden area), or by mutual enlightenment - typically via group experiences and discussion - which increases the open area as the unknown area reduces.
effective interpersonal communication can be achieved by
Effective interpersonal communication can be achieved by :
  • Treating each other with respect
  • Not interrupting one another
  • Not volunteering others
  • Speaking only for ourselves
  • Speaking but not too often or for too long
  • Challenging the behavior not the person
  • Respecting confidentiality
  • Accepting mistakes