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AMGA Provider Satisfaction Survey

AMGA Provider Satisfaction Survey. 2005 Results. Survey Summary. The Survey Second year of participation in the AMGA survey Surveys completed November-December 6 th Surveys completed via the internet 421 clinicians completed surveys = approximately 37% response rate. Response Demographics.

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AMGA Provider Satisfaction Survey

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  1. AMGA Provider Satisfaction Survey 2005 Results

  2. Survey Summary The Survey • Second year of participation in the AMGA survey • Surveys completed November-December 6th • Surveys completed via the internet • 421 clinicians completed surveys = approximately 37% response rate

  3. Response Demographics

  4. Overall Results

  5. Overall Results

  6. Overall Results by Hospital Location

  7. Overall Results The Results Highest Rated Dimensions (% Very Satisfied) • Computers (57%) • Quality of Care (38%) • Patient Interaction (37%) Lowest Rated Dimensions (% Very Satisfied) • Paper Work (9%) • Compensation (10%) • Preauthorization Process (10%) Greatest Impact for Improving Overall Satisfaction • Leadership and Communication • Quality of Care • Time Spent Working

  8. Prioritizing Improvements

  9. Comparison to Norm

  10. Comparison to Norm

  11. Leadership and Communication

  12. Quality of Care

  13. Time Spent Working

  14. Patient Interaction

  15. Administrators

  16. Compensation

  17. Relationships with Staff

  18. Resources Available

  19. Acceptance by Colleagues

  20. Paper Work

  21. Computers

  22. Pre-Authorization Process

  23. Physician Focus Group Findings • Create protocol for common specialty referrals with input from primary care and specialists • Create and enforce performance guidelines for support staff • Clarify physician roles/responsibilities in clinic environment vis-à-vis staff • Clarify expectations of physicians with regard to clinical productivity, research, teaching, and outreach • Health/Wellness/Lifestyle support. • Compensation Issues

  24. Provider Resource Center • Organizational orientation to UW Health • Explanation of compensation system • Clinical orientation to practice • Spouse/Partner orientation • Professional affairs • Code of Conduct • EAP

  25. Provider Resource Center • Mentor Program • Wellness Programming • Customer Service Orientation • Interacting with patients • Service Recovery • Dealing with difficult patients

  26. What else can we do? • Leadership and Communication • Quality of care • Time spent working

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