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National Communications System NCS ESF 2 Training Conference COMMUNICATIONS ASSESSMENTS

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National Communications System NCS ESF 2 Training Conference COMMUNICATIONS ASSESSMENTS

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    1. National Communications System (NCS) ESF #2 Training Conference COMMUNICATIONS ASSESSMENTS

    4. 4 Communications Assessment: Painting the Common Operating Picture Provides “situational awareness” for operations managers and policy makers at the highest levels from those closest to the incident or event Gives the background and context for decision making

    5. 5 Communications Assessment: Painting the Common Operating Picture

    6. 6

    7. 7 To and From NCS/NCC/JTRB Opportunity to learn priorities Opportunity to learn what issues need follow up action (“run to ground”) Opportunity to report status of follow up actions on subsequent calls

    8. 8 “Getting There From Here” Visits to: Local EOC Local Communications Officer Commercial Industry at Sites Visits via: Car Boat Air

    9. 9

    10. 10 Initial Assessment—Generally describes the immediate state of communications following an incident Subsequent Assessments— reports that provide more detailed information with specific needs and recommendations based on interviews with state/ local officials, ESF counterparts at the state EOC and JFO, and on-site industry representatives

    11. 11 Whether as a part of the FEMA Advance Team or as part of the team arriving at the JFO, the ESF #2 team should initiate contacts as soon as the boots hit the ground Face-to-Face is PREFERRED!

    12. 12 Information should be: Timely Relevant Correctly Annotated Comprehensive

    13. 13 Contact the following for initial assessment: ESF-2 Counterpart at the state EOC ESF-3 (Public Works and Engineering) in the state EOC and JFO ESF-12 (Energy) in the state EOC and JFO ESF-13 (Public Safety and Security) in the state EOC and JFO Wireline Service Providers Wireless Service Providers State Broadcasters Association Representative

    14. 14 With every POC you meet, always get: Contact Information: Name, Cell/Fax/Sat Phone and E-mail Issues Unique to POC’s Systems/Services Status of Systems/Services Proposed Recovery Efforts and Time-Frame (if known) Immediate Needs

    15. 15 Issues unique to systems/services ESF-3 (Public Works and Engineering) ESF-12 ( Energy) ESF-13 (Public Safety and Security) Wireline Service Providers Wireless Service Providers Broadcasters PSAP/LMR Systems

    16. 16 Title may be official or unofficial Knows about the public safety services in the area of the incident, the maintenance of those services, and the people to contact

    17. 17 “Grueling grammar Batman, it’s interrogatives”

    18. 18 For example: Interview with ESF-2 Comms POC WHO: the person’s name, cell/fax/blackberry number WHAT: services were provided to the area pre- hurricane/event WHAT: state of services now in the disaster area Go through each system one at a time, letting the EOC Comms person describe: WHAT: systems are used WHERE: each system is located HOW: long the community has owned/used the system WHO: services the system (Name/Number) WHO: runs the system (state, local, co-shared) WHEN: did the system go down HOW: much of the system is down (neighborhoods, parishes, city/county quadrants, percentage, number of switches, etc.)

    19. 19 That policy makers and project managers use to make informed decisions within the context of the event (NCS/PFO/FCO) That reflects what has been run to ground or needs to be run to ground That provides a consistent reporting format

    20. 20 Format: Issues Solutions Success / Results Field Needs / Follow up Action

    21. 21 All reports include: Your name, location, contact information, date of report Names/contact information of persons who contributed information Locations visited

    22. 22 All reports: Indicate whether the information is anecdotal; otherwise it is presumed factual Avoid clichés and vague phrases Keep ESF-2 Mission foremost in your mind and your report writing

    23. 23 Be Consistent in: Spelling Abbreviations/Acronyms http://www.fema.gov/pdf/plan/prepare/faatlist03_05.pdf Writing style - sentences or bullets - dates

    24. 24 “Those that fail to plan, plan to fail” DEADLINES Check your time zone Check location when / where report is due Check time allotted for writing report

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