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Alberta Personal Health Portal: A Journey to citizen empowerment and wellness. Stephane Couture, Dir. Product Management - TELUS. Market Trends and Lessons Learned. In Canada. In the USA. Canada Health Infoway

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alberta personal health portal a journey to citizen empowerment and wellness

Alberta Personal Health Portal: A Journey to citizen empowerment and wellness

  • Stephane Couture, Dir. Product Management - TELUS
market trends and lessons learned
Market Trends and Lessons Learned

In Canada

In the USA

  • Canada Health Infoway
  • 5 key trends identified in pan-Canadian survey in 2010 – cross validated with TELUS pan-Canadian surveyin 2011.
    • Access to lab results
    • Online Scheduling
    • eRefills
    • eMessaging with clinician
    • Navigation
  • Diversity with some Key Trends
  • >330 applications/devices on Healthvault
  • Successful tethered portals for hospital systems: Kaiser, Cleveland Clinic, Veterans Affairs
  • Tethered portals to HIEs on the rise
  • Consumers want same as in Canada
  • Meaningful Use will push trend for patient empowerment
    • Allow patients to view, download, and transmit their medical information
    • Secure messaging for patients
    • Provide educational resources to patients
  • Interesting Hits
  • Lab results access – Excelleris - BC 300K users
  • eRefills – TELUS - QC 150K users
  • Lawson SMART record - ON 400 users

Around the World

  • Europe
  • UK: Failed national deployment followed by successful mental health intiative
  • Sweden: Recently awarded nationwide PHR RFP – free for all citizens
  • APAC
  • Australia: Awarded PHR in 2012 – early implementation issues
  • Singapore: The proposed “open platform” approach recognises that there will not be a one-size-fit-all solution and that diversity will be an added strength.

Key lessons learned - TELUS, Agarwal et al. (2013)

Patient engagement solutions adoption requires 2 key premises: sponsor, participation of a clinician