Student Outreach Phone Bank Initiative 2014

1. 2014

2. Phone Bank Team

3. Goals • Contact families to investigate the reason for students being on the potential dropout list, students being chronically absent, or students being on the no show list. • Provide school contact information and resources to families and students that will assist them in their transition back to school • Gather information about: • The student’s current enrollment status if “No Show” or “Dropout” • Reasons for history of poor attendance if “Excessive Absence” • Recommend a follow-up conference with the Pupil Services staff member at the school to discuss options and resources as appropriate

4. Phone Bank Packet • Emergency Contact Label • Phone Call Tips and Reminders • Student Information Recommended: AT10, ID19, TR04 and MyData Comprehensive Student History Report Summary for each identified student • Phone Call Intake Form • Resource Matrix • Education Options Flyer

5. Phone Bank Team Guidelines Call all of the numbers listed on the student’s attendance record (AT10) until you are able to establish contact with a parent or guardian • Introduce yourself with your name, and state that you are calling on behalf of the school • If no one is available, leave a message requesting a call back to the Pupil Services staff member at the school

6. No-Show and Potential Dropouts • A student who is listed on the No Show or Potential Dropout is not currently enrolled at an LAUSD school • Inquire if the student is enrolled in any school • If so, please ask for the name, location, and phone number of the school, and ask for the approximate date that the student enrolled • If not, gather information and engage the parent in taking the next step to further their child’s education

7. No-Shows and Potential Dropouts(Cont.) • If the student is not enrolled: • Ask the parent how long the student has been out of school, and why? • Offer available resources if appropriate • Counseling • Parenting classes • Substance abuse rehabilitation • The Pupil Services staff member is available to help. Please encourage the parent or guardian to call or come in for a conference.

8. If Student Moved Out of Area • Ask for: • The name and relationship of the person providing the information • New contact information for the family, including the city and state of residence • New school information • Name of school • City, State • Phone number • Approximate date of enrollment

9. History of Excessive Absences • Introduce yourself and explain that you are calling from the school to discuss the student’s attendance. • Inquire if the parent is aware of any reasons why the student has missed so much school. • Express concern about the impact of excessive absences on academic progress. • If you think it is appropriate, inform the parent of California Compulsory Education Code (EC 48200), which mandates that all children ages 6 to 18-years-old must attend school. • Encourage the parent to meet with the Pupil Services staff member for a conference to discuss possible solutions, to request resources or to consider alternative educational options.

10. Phone Bank Team Procedures DO: • Be mindful and respectful of families at all times • Use suggested script to initiate conversation with family • Document all family responses on Phone Call Intake Form • Introduce yourself and explain the purpose of your call • Verify the parent/guardian’s name • Document any changes in the family whereabouts • If the parent is not available leave a general message for parent to return your call. Leave school contact information DO NOT: • Become confrontational with the parent/guardian or student • Discuss student information with other family members. If anyone other than parent/guardian is available, leave the school contact information

11. Documentation • Please record all information on the Phone Call Intake Form

12. Questions & Answers Student Recovery Day 2014