Litigation Support Solutions in a Managed Services Environment: Where Do You Start ?

1. Litigation Support Solutions in a Managed Services Environment: Where Do You Start?

2. Panelists R.P. Smith, Manager of Practice Support, Jones Walker LLP Scott Berger, Director of Discovery Management, Iris Data Services, Inc.Stephen Dooley, Senior Manager - Electronic Discovery & Litigation Support, Sullivan & Cromwell LLP

3. Agenda • Introduction • Jones Walker’s Journey to Managed Services • Benefits of Managed Services Agreement • Closing Remarks • Q & A

4. Jones Walker’s Journey to Managed Services • Business Needs Identified • Steps Taken • Formed a Review Committee • Developed list of must-have features • Demo, Demo, Demo! • Scoring of Platforms • Engaged Infrastructure Team • Pricing of required infrastructure • Looked for Alternatives of Hosting In-House

5. What is a Managed Services Partnership? • Understanding the firm’s goals • Understanding firm’s culture • Collaborating to define the elements of the partnership • Defining the stages of a successful implementation • Outlining the various support systems in the partnership • Educating & marketing the partnership throughout the firm • Calendaring ongoing business reviews

6. Benefits of Managed Services Agreement Benefits for Provider • Partnership - Alignment • Support model • Increase value that existing personnel are providing to firm and firm clients • Turnkey solution for firms

7. Benefits of Managed Services Agreement Benefits for Law Firm • Security • Cost Savings/Value • Predictability • Supported by eDiscovery service experts and application veterans

8. Closing Remarks

9. Thank You!