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Library services in the flow: the network reconfigures everything Lorcan Dempsey Wyoming Library Association Cheyenne, September 13 Network user environment institutional operating environment Part 1 : Network use environment Part 2 : Operational environment
Wyoming Library Association
Cheyenne, September 13
Part 2: Operational environment
Part 3: Discovery and disclosure. The example of the catalog
The network use environment
new real estate
Browse/ purchase items
Browsed / purchase books
Read a blog
Online question service
Used chat rooms
Search/borrow from library site
Created Web page/site
Contributed other's site
Blogged or online diary/journal
Business-related social networking
What We Do Online
Total General Public
No FaceBook, MySpace
services that fit new researcher work
habits, with an emphasis on the
flexibility and remixing of their content
and services. ….
… The findings
are that researchers are adopting social
network technologies very fast and so
far they have done so on their own: the
library has effectively been bypassed.
Researchers use of academic libraries and their services. Swan A and Brown S
Only 2% of college students start their search at a library Web site.
Respondents were asked to indicate, from a list of 16 electronic resources, which they typically use to begin an information search.
Among total respondents, 84% of information searches begin with a search engine and 1% begin at a library Web site.
Over half (53%) of college students indicate a similar trust of search engines as with library resources.
Now: Federated access to multi-institutional holdings with support for personal collection-building and sharing
Then: the user built their
workflow around the library
Now: the library must build its service
around the user workflow
Then: resources were scarce and attention
Now: attention is scarce and resources
Then: people consumed information
Now: people construct digital identities
gather, create, share
impact of libraries
at the point of need
Make the network work
Build the library
brand on the network
A library experience which matches the experience of the web?
Short path from
discovery to fulfilment
personal to global
scale with use
The library operational environment
CMS, IR, …
Switch: delivery, routing, resolution
From discovery to disclosure
Remember: focus on catalog
Making data work harder: simple search followed by rich navigation and participation