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This communication task focuses on identifying methods for effectively interacting with customers in the hospitality sector. It covers various communication forms, including verbal (face-to-face, telephone) and non-verbal (email, text messages, letters, body language, brochures). Good communication ensures accurate information delivery, minimizes misunderstandings, reduces complaints, enhances team collaboration, and boosts customer satisfaction. To meet customer needs, service must be prompt, polite, effective, and tailored to the customer's type. A poster outlining these methods is to be created as part of the activity.
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Unit 102 CommunicationTask 2 Aims: To identify methods of communicating with customers in an hospitality environment
Communication • Verbal; • Face to face, telephone • Non-verbal; • Email, text message, letter, body language, brochure/leaflet
Benefits of good Communication • Providing customers with accurate information • Avoiding mis-understandings • Reduce complaints • Effective team work • Customer satisfaction
How to deal with customer needs • Promptly • Politely • Effectively • Accurately • According to customer type
Activity • Using a computer, you need to produce a poster that identifies how you would communicate with customers in an hospitality environment. • Your poster should include the points highlighted in the previous slides
