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Establishing an Application Performance Management Framework

Where are we now?. Still Performance Test SpecialistsStill do performance testingRisk-based approach is working wellOur processes are matureMore ?take up', earlier engagementHave become ?consultants' as well as ?testers'Now moved into a Systems Management TeamInvolved in establishing a Busine

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Establishing an Application Performance Management Framework

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    1. Establishing an Application Performance Management Framework Philip Pooch Performance Test Specialist

    2. Where are we now? Still Performance Test Specialists Still do performance testing Risk-based approach is working well Our processes are mature More ‘take up’, earlier engagement Have become ‘consultants’ as well as ‘testers’ Now moved into a Systems Management Team Involved in establishing a Business Process Monitoring & Alerting service for critical business applications

    3. Agenda Application Performance Management A Definition Core Elements Our current progress and challenges Removing artificial constraints A way to proceed Changing mindsets Questions

    4. Application Performance Management – a definition A business-centric approach for measuring application performance with the objective of maintaining it at a level that meets or exceeds end-user expectations

    5. Core elements of APM Performance Risk Analysis Business Objectives & End-user Requirements Governance (Planning, Process, Documentation) Business Process Monitoring Application Status Visualization Real-time and Historical Data Analysis Availability & Response Time Exception Handling Alerting Analysis/Diagnosis Remediation Reporting

    6. Our Current Progress Critical Applications List Implementation process documented Monitoring & Alerting agreement for each application Automated business processes for each application Basic application status displayed on NOC dashboard Monitoring data stored centrally and available via intranet Exception Handling Availability and Response time alerting on NOC display Analysis/Diagnosis by App/Infra Support Areas Remediation by App/Infra Support Areas Automatic daily reports published to the intranet

    7. Challenges Can become a ‘blame game’ in silo’ed application and infrastructure teams Requirements and targets set by IT rather than the end-user Resourcing and Application owner commitment Script creation & maintenance an intensive ongoing process Tool limitations, vendor-driven, fragmentation of toolsets Product focus to the neglect of Process and People Ownership of exception handling Focus on changing the statistics rather than improving the customer experience

    8. Removing Artificial Constraints

    9. Removing Artificial Constraints

    10. Removing Artificial Constraints

    11. Business Process Automation

    12. A Way to Proceed – Establish a Framework

    13. A Way to Proceed (Production) - First ‘Function’ then ‘Toolset’

    14. A Way to Proceed (Production) - First ‘Function’ then ‘Toolset’

    15. A Way to Proceed (Production) - First ‘Function’ then ‘Toolset’

    16. A Way to Proceed (Pre-Production)

    17. A Way to Proceed Establish an APM team independent of IT App Owners, and IT Infrastructure Owners. Provide a pre & post-production application performance measurement service. Define clear service boundaries, roles & responsibilities. Focus on Process & Function over Product. Move accountability for hardware/tool software setup & maintenance to an Infrastructure Support group. Determine constraints, and work within them, but keep the goal in mind.

    18. Changing Mindsets - APM is: First about business outcomes - not technical solutions. About Process & People - not just Product. A specialist discipline that requires adequate resources. First Strategic, then Operational. About business disruption management – not component downtime. About improving the customer experience – not an IT blame game. Only going to work when the business value of establishing it is perceived.

    19. Questions Questions? Contact: Philip Pooch - Performance Test Specialist Infrastructure Services Suncorp IT e-mail: philip.pooch@suncorp.com.au

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