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Communication

Communication. Important component of nursing practice Can generate trust Prevent legal problems Provide professional satisfaction. Modes of communication. Verbal Clarity Vocabulary Denotative and connotative meanings Pacing Timing and relevance. Non-verbal

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Communication

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  1. Communication

  2. Important component of nursing practice • Can generate trust • Prevent legal problems • Provide professional satisfaction

  3. Modes of communication • Verbal • Clarity • Vocabulary • Denotative and connotative meanings • Pacing • Timing and relevance

  4. Non-verbal • Actions speak louder than words!! • Personal appearance • Intonation • Facial expression • Posture and gait • Gestures • Touch

  5. Factors Influencing Communication • Development • Perceptions • Values • Emotions • Sociocultural background • Knowledge • Roles and relationships

  6. Environment • Space and territoriality • Intimate zone • Personal zone • Social zone

  7. Therapeutic Communication • Is not casual! It is goal directed • Techniques • Listening • Conveying acceptance • Asking related questions • Paraphrasing • Clarifying • Focusing

  8. Techniques • Stating observations • Offering information • Maintaining silence • Assertiveness • Summarizing • Self disclosure • Confronting

  9. Non Therapeutic Communication • Giving an opinion • Offering false reassurance • Being defensive • Showing approval or disapproval • Stereotyping • Asking why • Changing the subject • Arguing

  10. Dimensions of a Helping Relationship • Trust • Empathy • Caring • Autonomy and mutuality

  11. Phases of a Helping Relationship • Pre-interaction • Orientation • Working • Termination

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