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LGA SERVICE DELIVERY STREAMLINED WITH MISSION AND STRATEGIC OBJECTIVES

LGA SERVICE DELIVERY STREAMLINED WITH MISSION AND STRATEGIC OBJECTIVES. A. LGA Mission and strategic objectives. LGA serves/provides services in order to fulfill its overall core functions Representation of and lobby for the members interests

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LGA SERVICE DELIVERY STREAMLINED WITH MISSION AND STRATEGIC OBJECTIVES

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  1. LGA SERVICE DELIVERY STREAMLINED WITH MISSION AND STRATEGIC OBJECTIVES

  2. A. LGA Mission and strategic objectives LGA serves/provides services in order to fulfill its overall core functions • Representation of and lobby for the members interests • Providing a platform for communication for the members • Providing services to membership 2014/5/24 Bratislava Regional Center Bratislava Regional Center 2

  3. B. Service provision of the LGA Aims at improving performance of local government members in providing services to their communities and accomplishing assigned functions In a rapidly evolving environment Decentralisation European Integration 2014/5/24 Bratislava Regional Center Bratislava Regional Center 3

  4. Types of services offered by LGAs – developed scenario • Information service • Specialist advisory and technical services • Training • Capacity building • Research • Economic and financial services Bratislava Regional Center

  5. Importance of activities delivered by LGAs • Source: Thomas Prorok, KDZ-Centre for Public Administration Research Austria • Results:are drawn from analysis of LGAs in eighteen European countries 2014/5/24 Bratislava Regional Center Bratislava Regional Center 5

  6. 1. Information Service • Definition • The collection assessment, processing and dissemination of information • Defining the need • Develop strongly rooted policies for the LGA • Provide information and stimulate innovation • Develop early warning system of developments • Provide feedback on core activities 2014/5/24 Bratislava Regional Center Bratislava Regional Center 6

  7. Delivering service: • Mostly provided by the LGA through employed personnel and expertise • Independent companies are sometimes contracted for production of a specific information tool (compilation of databases) • Target group • LGA membership • Stakeholders (policy formulation) • Private sector (advertising possibilities) 2014/5/24 Bratislava Regional Center Bratislava Regional Center 7

  8. Tools in information service: 2014/5/24 Bratislava Regional Center Bratislava Regional Center 8

  9. 2. Specialist advisory and technical services • Definition • Provision of advisory and technical services to local authorities • Defining the need • Help LGs to gain knowledge on subjects they lack experience • Fill in the gap of lack of specialists / skills • Prioritising the type of knowledge and skills to be developed in the LGA 2014/5/24 Bratislava Regional Center Bratislava Regional Center 9

  10. Needs can be as wide as competencies Source: Thomas Prorok, KDZ Centre for Public Administration Research Austria 2014/5/24 Bratislava Regional Center Bratislava Regional Center 10

  11. Delivering service: • Provided on ad-hoc basis as legal requirements alter • Provided by LGA itself through expertise employed within the organization (staff and membership) • Provided in partnership with a third party • Target group • Overall membership • Clusters of members 2014/5/24 Bratislava Regional Center Bratislava Regional Center 11

  12. Tools in specialist service delivery: • Help Desk (to advise on new legislation, legal advice) • Guidelines and model bye-laws • Good practice library • Seminars and training courses • Employment advice and specialist expertise contracted • Model systems and related software • Conference and seminar facilitation • Publishing • Network development 2014/5/24 Bratislava Regional Center Bratislava Regional Center 12

  13. 3. Training • Definition • The provision or commissioning of training services to local authorities • Defining the need • Local governments have acknowledged the need for training • The training and capacity development of local government employees lies with the Mayor • Identification and update of training needs is a continuous exercise 2014/5/24 Bratislava Regional Center Bratislava Regional Center 13

  14. Delivering service: • Provided by LGA itself (staff and membership) • Provided in partnership • Setting up a separate entity (Italian association) • Target group • Local governments • Elected officials • Appointed staff (civil servants as applicable) 2014/5/24 Bratislava Regional Center Bratislava Regional Center 14

  15. Tools in providing/commissioning training: • Training needs assessment • National Training strategy • Annual Training Plan • Training programmes for end users • Induction programmes (crash courses) for local administration and for elected leadership; • Regular courses for local administration for elected leadership; • Additional training programmes and materials for supplementary training and professional development • Training of trainers • Municipal training plans • Databases of training courses, curricula and trainers • Training bulletin, Study visits on best practice LGs 2014/5/24 Bratislava Regional Center Bratislava Regional Center 15

  16. 4. Capacity building Definition The creation of an enabling environment through strengthened knowledge, skills and behavior and improved institutional structures and processes for organisation to efficiently meet mission and goals. Defining the need Several municipalities assisted to develop systems and capacities perform comparatively better Both range and quality of services required by citizens and assigned are increasing Bratislava Regional Center

  17. Tools in providing/commissioning capacity building activities: Leadership Development programmes e. i. leadership benchmarking Best Practice programmes on carefully chosen topics Fundamental performance review Common Assessment Framework Communication strategies Inter-municipal cooperation programmes Bratislava Regional Center

  18. 4. Research • Definition • The provision of data gathering and interpretation on the state of art of municipal functioning. • Defining the need • Focusing the work of the LGA • Support development of strategies for the LGA • Develop policy advise on various municipal functional areas 2014/5/24 Bratislava Regional Center Bratislava Regional Center 18

  19. Delivering the service: Through LGA staff A separate company owned or not by the LGA (depending on purpose a third party might be advisable) Target group: Membership National government Third parties Tools in providing research: Several data gathering methods mentioned in the toolkit Data analysis methods (for hard and soft information gathered) Bratislava Regional Center

  20. 5. Economic and financial services • Central purchasing • Negotiating for goods and services that are used by several local governments: purchasing of stationary for all local governments; conference and meeting facilities; publishing house • Thorough market research is needed • Negotiations with employment organisations • One of the main functions of SALAR is negotiation with employers syndicates on behalf of all member municipalities and regions 2014/5/24 Bratislava Regional Center Bratislava Regional Center 20

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