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In this section:

In this section:. Operations are the activities a company engages in to produce its goods or services. This section discusses:. The Role of the Operations Manager Operating Systems and Activities Computer Technology for Operations Management Process Selection Site Selection

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In this section:

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  1. In this section: Operations are the activities a company engages in to produce its goods or services. This section discusses: • The Role of the Operations Manager • Operating Systems and Activities • Computer Technology for Operations Management • Process Selection • Site Selection • Facilities Layout

  2. What You’ll Learn • What operations managers do. • How the two types of operating systems differ. • How mangers use computers to design, engineer, and produce products. • Factors to consider when selecting equipment. • Factors to consider in choosing a site. • The advantages and disadvantages of the three different types of facilities layouts.

  3. Why It’s Important To be able to compete with other businesses, companies must be able to produce their goods or services efficiently.

  4. Key Terms • operations manager • site selection • operating system • facilities layout • continuous-flow system • materials-handling system • intermittent-flow system

  5. The Role of the Operations Manager Operations managers are responsible for the activities involved in producing the goods or services for their companies. These include: • choosing a process for producing the company’s goods or services • selecting a production site • laying out the production facility • designing production workers’ jobs • planning day-to-day production operations

  6. Operating Systems and Activities • Operating systems consist of the processes and activities needed to produce goods or services. • They are made up of people, material, facilities, and information. • Continuous-flow systems function all the time, regardless of customer orders. • Intermittent-flow systems operate only when an order needs to be filled.

  7. Computer Technology for Operations Management • Computer-Aided Design (CAD) • Computer-Aided Engineering (CAE) • Computer-Aided Manufacturing (CAM) • Computer-Integrated Manufacturing (CIM)

  8. Facilities Layout Most companies use one of three types of facility layouts: • 1. Product layout • 2. Process layout • 3. Fixed-position layout

  9. Fact and Idea Review • 1. What is the role of the operations manager? • 2. What are the two types of operating systems? How do they differ? • 3. Name four ways that businesses use computers to produce goods they sell. • 4. Name five factors to be considered when choosing equipment.

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