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Office Administration. Chapter 6: Research and Reference Materials. Research Requirements. Some knowledge about the subject Organizational skills Time to search Libraries Computer files Internet. Getting Ready to Research. Understand the purpose of the research

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office administration

Office Administration

Chapter 6: Research and Reference Materials

research requirements
Research Requirements
  • Some knowledge about the subject
  • Organizational skills
  • Time to search
    • Libraries
    • Computer files
    • Internet
getting ready to research
Getting Ready to Research
  • Understand the purpose of the research
    • What is needed? How will it be used?
  • List possible sources of information
    • Facilities
    • Types of references
    • Personal contacts
    • Computer searches
    • Internet searches
other preparations
Other Preparations
  • Determine special research costs to establish and stay in a budget
    • Travel, telephone, computer searches, printing, office support
  • Make appointments for research to ensure time and attention to answer questions
keeping records
Keeping Records
  • Prepare a bibliography including each reference on a 3 x 5 card or computer
  • Take appropriate reading notes to use when writing
  • Duplicate materials for later reference
  • Record interview information completely using an interview guide, notes, recorded interview, and transcript
libraries
Libraries

Libraries are available for public use; they include a number of resources and services

  • Classification systems
  • Vertical file service
  • Reference collections
  • Interlibrary networks
  • Computer databases
  • Library micrographics centers
in house research facilities
In-House Research Facilities
  • Research departments are available in organizations that are heavily involved in research
  • Information banks and services are available by subscription, specific to a field or profession
  • Business archives are created so researchers can access information that is protected with high levels of security
other research facilities
Other Research Facilities
  • Business and professional associations will have information specific to a specific profession and the association itself
    • Most have Web sites with the information
  • Community organizations that might be useful include the chamber of commerce, Rotary, Kiwanis, or Lions
    • Many are developing Web sites
information references
Information References
  • Almanac and fact books account facts annually
  • Biographical indexes and dictionaries highlight the achievements of individuals who made contributions in their field
  • Book and periodical directories and indexes provide listings of organizations, products, and individuals in a systematic way
  • Business, governmental, and professional directories and publications can provide information about their entity and its members
more references
More References
  • Business newspapers and periodicals provide current business information
  • Dictionaries are very useful reference books
  • Encyclopedias provide information on a variety of topics, some provide annual supplements
  • Etiquette references focus on social behavior and conduct
  • Financial services references provide the latest information on financial markets on a subscription basis
still more references
Still More References
  • Mailing and shipping publications include rates, ZIP codes, and other shipping information
  • Newsletters and reports are published by businesses and other organizations with current information
  • Newspaper indexes make it easier to research information found in newspapers
  • Office administration reference books offer information on a variety of business topics
even more references
Even More References
  • Parliamentary procedures manuals provide an excellent reference for meetings
  • Quotations can be helpful when creating presentations
  • Thesaurus is a listing of synonyms and antonyms
  • Travel and transportation guides are helpful for travel
  • Word books present an alphabetical list of words
  • Writing style manuals help with a variety of document types
evaluating references
Evaluating References
  • The author or institution from which the information originated
  • Currency of information, how recent it is, have there been any updates
  • The intended audience of the publication
  • Accurate and objective content; examine for biases, citations, and opinions