Office Administration. Chapter 4: Verbal Communication— Fundamentals. The Oral Communications Process. An ongoing process involving an exchange of information and meanings between senders and receivers, both knowingly and unknowingly Simultaneously sending and receiving
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Chapter 4: Verbal Communication— Fundamentals
Telephone communication is more
important today than ever before.
Give it sincerely and publicly
Tell how it was deserved
Receive praise with a thank you
Appreciate the recognition
Criticism is given to enhance a person’s knowledge and skill
Privately and respectfully recognize the positive and constructive criticism
Do not become defensive, see other opinions, make changesCommunicating Praise and Criticism