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Medical Office Administration 2nd edition. Brenda A. Potter, CPC. Chapter 12 Business Operations of the Medical Office. Types of Ownership. Corporation Profit Nonprofit Sole proprietorship Partnership. Financial Interests of Physicians. Physicians may own health-related businesses

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chapter 12 business operations of the medical office
Chapter 12

Business Operations

of the Medical Office

types of ownership
Types of Ownership
  • Corporation
    • Profit
    • Nonprofit
  • Sole proprietorship
  • Partnership
financial interests of physicians
Financial Interests of Physicians
  • Physicians may own health-related businesses
  • Ownership in such businesses should not influence physician’s decision
  • Patient’s best interest is paramount
organizational hierarchy
Organizational Hierarchy
  • Employees usually grouped according to their work
  • Board of directors usually provides overall management of large corporate practices
  • Hierarchy establishes chain of command for accountability and decision making
joint commission
Joint Commission
  • National organization that reviews practices of healthcare facilities
  • Federal and state regulations may require accreditation to conduct business
  • Accreditation process consists of self-study and on-site review
facility safety
Facility Safety
  • Work environment must be safe for all employees
  • An unsafe workplace invites legal problems
occupational safety and health administration osha
Occupational Safety and Health Administration (OSHA)
  • Federal agency responsible for setting standards for sage work practices
  • Conducts on-site inspection of workplaces
  • If employee is injured, injury form must be completed to document injury
  • Employers may be fined for unsafe work practices
  • Involves matching employee’s physical capacity to the work done by the employee
  • Musculoskeletal disorder (MSD) can result if repetitive motions injure employee
  • Improper workstations can contribute to development of MSD
employee rights under osha
Employee Rights under OSHA
  • Employees are allowed to complain to OSHA
  • Employees entitled to have their identities kept confidential
  • Employees may participate in OSAH inspections
  • Employees may not be discriminated against for complaining to OSHA
material safety data sheet msds
Material Safety Data Sheet (MSDS)
  • Listing of product information and composition, and first aid for exposure)
  • MSDS must be available for every hazardous substance in workplace
blood borne pathogens and standard precautions
Blood-Borne Pathogens and Standard Precautions
  • Microorganisms present in bodily infections that will cause infection in humans
  • Blood-Borne Pathogen Standard protects healthcare workers
  • Office must establish guidelines for cleanup
  • Reports must be filed if employee contaminated
standard precautions and universal precautions
Standard Precautions and Universal Precautions
  • Universal precautions means treating bodily fluid as potentially infectious
  • Standard precautions include blood-borne and airborne pathogens
hazard communication standard
Hazard Communication Standard
  • Often referred to as “Right To Know”
  • Employees have a right to know about workplace hazards
clinical laboratory improvement amendments clia
Clinical Laboratory Improvement Amendments (CLIA)
  • Federal requirement
  • All facilities conducting laboratory tests must be inspected
  • Lab exempt if state conducts inspection
office supplies
Office Supplies
  • Six-month supply should be kept on hand
  • Keep inventory log to determine average use
  • Supply scams – phony invoice, copier supplies
office meetings and communications
Office Meetings and Communications
  • Communication between physician and staff is critical to success of practice
  • Meetings should be called when
    • Input from staff necessary
    • Matter is crucial
    • Questions may arise
    • Need to ensure understanding of information
interoffice memo
Interoffice Memo
  • Effective means of communicating easily understood information
  • Provides a written record
  • Cost-effective
office meetings
Office Meetings
  • Should be regularly scheduled
  • Difficult to schedule a time when all can attend
  • Agenda should be prepared
  • Keep meetings efficient
  • Allow for questions
  • Record minutes
  • Outside meetings require more planning
travel planning
Travel Planning
  • Travel agent can coordinate arrangements
  • Itinerary provides detail of trip schedule
  • Three copies of itinerary needed
    • Two for traveler
    • One for office