Information Architecture Week 5 Agenda Presentations SILVAS, Metaphors in Web Design and Navigation MASON, Taxonomies & Classification for Organizing Content Project Plan Review Lecture – Contextual design Class Work: User Analysis Thesauri, Vocabularies & Metadata
Facts of Technology
What is the user doing?
What is the system doing?
System Centered Design
Starts with the recognition that any system embodies a way of working.
A system's function and structure forces particular strategies, language, and work flow on its users.
Successful systems offer a way of working that customers want to adopt.
Contextual Design is a method which helps a cross-functional team come to agreement on what their customers need and how to design a system for them.
Gather data from multiple users
Abstract data into a common model
Design depends on seeing the implications of the data
Design begins with a creative leap from customer data to implications for design and from implications to ideas for specific features
User Environment Design
Interface Design and Prototyping
Learn User’s Vocabulary
Gain an understanding of the user
HEY LOOK AT ALL THE DATA WE HAVE!
what are we gonna do with it?
Organize the data
Create shared understanding and group memory
Working on the Wall
Communication & Coordination
Detailed work steps
Physical elements created to support work
Constraints created by policy, culture, values
Physical structure of work environment
How people’s roles are defined and how they communicate/coordinate
Pattern of work - Relationships rather than sequence
Steps by which work is done, triggers that activate steps, and goals
Artifacts are items used to support the work. They have structure, content, usage, and intent
“Cultural context is the mindset that people operate within and that plays a part in everything they do” p.108
affect and constrain work (Bubbles)
the effect on the work (Bubble overlap)
direction of influence (Arrows)
Look across multiple users
Going from a few to a large population
Organizes individual notes into a hierarchy of common issues
SPONSORED BY 3M Corporation
Create an explicit representation of the system work model
An Abstract "floor plan" of the new system
Shows each part of the system –
NOT tied to any particular user interface
Easily translated into a blueprint or site plan, developed into a prototype and tested