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CoS Objection Process Review

This document reviews the existing Change of Supplier (CoS) objection process, focusing on its key features, including how customers communicate objections to their old supplier and how these objections are validated by the Market Replacement and Settlement Organization (MRSO). It details the steps involved in the objection process, including customer notifications and timelines for acceptance. Additionally, alternative process options inspired by research highlight potential improvements. The growing issue of erroneous transfers is addressed, alongside insights from industry analysis.

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CoS Objection Process Review

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  1. CoS Objection Process Review • Key features of current process • Alternative process options Note: • Analysis limited to CoS Objections • CER investigating growing level of erroneous transfers

  2. 1. Key Features of Current Process • Customer objects to CoS; communicates to Old Supplier • Old Supplier passes objection to MRSO, via 012 message • MRSO validates objection against Objection Expiry Criteria • If accepted: MRSO sends 112 message to New Supplier • New Supplier decides whether to accept the customer’s objection • If accepted: sends 011 message to confirm acceptance • If not accepted or if no 011 message sent within 10 days of receipt by MRSO: Objection lapses, customer required to raise again

  3. 2. Alternative Process Options P P P P Similar * to process found in… * Process analogies based on research by Gemserve (see RMDS Calendar entry entry for 5th July 2010)

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