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Visa Olympic Experience. Steve Vanhinsbergh March 2012. Visa Olympic Experience. History Global payment services organisation Owns Visa Brand and Global Processing Systems Has been a “TOP” Olympic Sponsor since Seoul 1988. World Wide Sponsor of Paralympic Games since 2002

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visa olympic experience

Visa Olympic Experience

Steve Vanhinsbergh

March 2012

visa olympic experience1
Visa Olympic Experience
  • History
  • Global payment services organisation
  • Owns Visa Brand and Global Processing Systems
      • Has been a “TOP” Olympic Sponsor since Seoul 1988.
      • World Wide Sponsor of Paralympic Games since 2002
      • Contracted with IOC until 2020 (18games)
visa olympic experience2
Visa Olympic Experience
  • Visa at Games time
      • Visa Only Card Accepted on Olympic venues
        • Including new payment methods i.e. cashless .
      • Payment Services on Olympic venues
        • POS Acceptance
        • ATM Network
        • Customer Service Network;

24/7 service to support Visa cardholders

      • Hospitality Program
        • VIP and Consumer
approach
Approach
  • Advance Trips to Venues
  • Work with Local Organizing Committee
  • Talk to Other Sponsors
  • Use Local / Global Risk Consulting Companies
  • Liaise with Government agencies (i.e.OSAC)
  • Surf Open Source information
  • Complete Venue Risk Assessment
challenges
Challenges

Incident Escalation

Communications

Decision Making

Third Party Vendors

5

london 2012 structure
London 2012 Structure

VE Crisis Mgmt

VI Crisis Mgmt

VI Executive

VE Executive

Incident Commander

Global Security

Operations and Logistics

Planning and Intelligence

Guest Experience

Communications and External Parties

Client/VE Executive

LOCOG/IOC Relations

VE Business Intel

POS/Network

Visa Europe Comms

Visa/Samsung

Legal/Ambush Marketing

Client/VI Executive

Logistics and Staff

Media Office

Team Visa Athletes

ATM

Consumer VE

Marketing

Team 2012

Prepaid

Info Booths/GCAS

VE Merchant Prgms

Consumer VI

27 February 2012/v18

incident levels
Incident Levels

Business Related Alert Conditions/Triggers

Life Safety/Facility Alert Conditions/Triggers

DRAFT

7

high stakes issues examples
“High Stakes” Issues – Examples

Life safety/medical issues

Issues that could jeopardize the operational success of the event

Issues with high media visibility or reputational impacts

Issues with significant financial impact

Issues impacting Visa’s relationship with the guests, partners and stakeholders

Issues impacting multi-venues and/or multi-functions

8