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Sugar Raerae’s Waffle House

Sugar Raerae’s Waffle House. Ms. Fazy 8 th Grade 2013-14. Location, Location, Location. My restaurant is located in Chicago IL 12345 Food Street. Number of Employees. Boss- Me Waitresses - 9 Cooks - 4 Head Chef/Prep Cook - 1 Bus Boys - 3 Dish Washer - 2 Hostess - 1 Cashier - 1

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Sugar Raerae’s Waffle House

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  1. Sugar Raerae’s Waffle House Ms. Fazy 8th Grade 2013-14

  2. Location, Location, Location • My restaurant is located in Chicago IL • 12345 Food Street

  3. Number of Employees Boss- Me Waitresses - 9 Cooks - 4 Head Chef/Prep Cook - 1 Bus Boys - 3 Dish Washer - 2 Hostess - 1 Cashier - 1 TOTAL: 22 EMPLOYEES

  4. What Sugar Raerae’s Waffle House is All About FOH (front of house) • Serve food • Provide friendly customer service • Cash handling • Sweep, mop, & clean: dining area, bathrooms, work stations, etc.. • Side work • Help each other BOH (back of house) • Cook food • Prep Food • Inventory • Stock inventory (Dry & Cold) • Sweep, mop, & clean: kitchen, storage, freezer, refrigerators, etc. • Help each other

  5. Sugar Raerae’s Age 13 years and counting

  6. The Boss’s Job • There is only 1 founder: ME!I AM THE BOSS!!! • I am responsible for both the FOH & BOH • Hiring and Firing • Ordering Inventory • Staff Scheduling • Event Planning • Customer Service • Employee Training • Bookkeeping • Problem Solving • Able to fill in any position when needed • Help EVERYONE

  7. How Sugar Raerae’s Do What We Do TEAM WORK!!!!!!!!!! Team Work Makes A Dream Work

  8. LOGO SUGAR RAERAE’S WAFFLE HOUSE

  9. RULES, POLICIES, & PROCEDURESComponents of the Employee Handbook: 1. Disclaimer and Acknowledgement 2. Employment Policies Recruiting Interviewing Applications Background checking Find and hire the right people Termination 3. Work Hours and Payroll Labor laws Payroll Scheduling Breaks Tip reporting Workers' compensation 4. Benefits Employee meals Time off Insurance and 401K 5. Appearance Standards Shoes Uniforms Hair Facial hair Nails Jewelry Tattoos Piercings 6. Behavior Expectations and Policies Teamwork Customer service Evaluations Rewards and discipline Conflict resolution 7. Cash Handling Policies and Procedures 8. Operating Procedures 9. Harassment Policy 10. Drug and Alcohol Policy 11. Health and Safety 12. Emergency Procedures 13. Company Property and Equipment

  10. TARGET MARKET ALL PEOPLE IN CHICAGO WHO LIKE TO EAT OUT AT RESTURANTS

  11. ADVERTISMENT Radio, Newspaper, TV commercials, Coupons, Mail, Internet, Billboards, Flyers, Business Cards, Sales Papers, and Word of Mouth

  12. What I Had To Do In Life • Education - COLLEGE (Business, Marketing, & Management) • Training and Certification • Customer-Service Skills • Organizational Skills • Experience • Determination • $$$$$$$$$$$$

  13. Stay Successful • Offer what people want to buy, not just what you want to sell • Keep cash flowing • Always find new ways to keep costs low • When planning, always overestimate expenses and underestimate revenues • Focus on sales and marketing obsessively • Find ways to exponentially increase profits • Test and measure everything • Don't discount, add value • Accept that learning more equals earning more

  14. Restaurant Technology • Reviews & Rating Websites - zagat, gayot, dine, tripadvisor, yelp, urbanspoon • Phone & Tablet Apps - Open Table, Foursquare, and Meetup • Social Media – Facebook & Twitter • Wi-Fi in the restaurant • Flat Screen TVs • Touch Screen Computer Stations in FOH & BOH

  15. Sugar Raerae’s Future • Making Lots of $$$$$$$$ • Keeping up with the latest technology • Expanding Universal • Continue to provide the highest quality of food and service

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