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How Organizations Succeed. Four Fundamental Roles. ROCK. 1-Produce Results-P. FOCUS: Customer’s needs (Internal and External) How to fill those needs REQUIRES: Drive, Focus and Energy CONTRIBUTES Effectiveness. 2-Administer Systems-A. FOCUS:

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how organizations succeed
How Organizations Succeed

Four Fundamental Roles

1 produce results p
1-Produce Results-P
  • FOCUS:
    • Customer’s needs (Internal and External)
    • How to fill those needs
  • REQUIRES:
    • Drive, Focus and Energy
  • CONTRIBUTES
    • Effectiveness
2 administer systems a
2-Administer Systems-A
  • FOCUS:
    • Systems, Procedures, Policies and Processes
  • REQUIRES:
    • Attention to detail
    • Follow Through
    • Corrective Action
  • CONTRIBUTES
    • Efficiency and consistency
p and a
P and A
  • An efficient and effective business
  • Runs well
  • Little waste
  • Serves the customer
  • Succeeds in the short run

FAILS TO ADAPT TO CHANGES

IN THE BUSINESS ENVIRONMENT

3 entrepreneur e
3-Entrepreneur-E
  • FOCUS::
    • Big picture
    • Long range
  • REQUIRES:
    • Creativity
    • Courage
  • CONTRIBUTES
    • Adaptability and Inspiration
4 integrate people i
4-Integrate People-I
  • FOCUS:
    • Connecting people to
      • Work (P), Systems (A), Change (E) and Each Other (I)
  • REQUIRES:
    • Sensitivity to
      • People, climate, group process
    • Positive view of human nature as
      • Rational, cooperative, motivated
  • CONTRIBUTES:
    • Enables organization to be organic, connected, synergistic
slide8
P focuses on WHAT
  • A focuses on HOW
  • E focuses on WHY or WHY NOT
  • I focuses on WHO
slide9
PAEI
  • Necessary and sufficient
  • Predictable form of mismanagement occurs when a role is missing or weak
slide10

A

I

E

P

ROCK

Each of the four roles can be filled by

one person, a department or several people.

slide11
PA BUSINESS

Efficient & Effective

Runs smoothly

Little waste

Serves the customer

Short run

Consistent

Results Driven

Builds on Past

EI Business

Innovative & Flexible

Surprises

Wastes time & money

Grows new customers

Long run

Inconsistent

Team and Culture

Shapes Future

conclusions
Conclusions

}Success

1-These four roles are necessary and sufficient conditions for good management.

P roduce Results

A dminister

E ntrepreneur

I ntegrate

2.-If a role is missing, mismanagement occurs.

3-Good Decisions Require PAEI input.

4-Ps, As, Es, and Is see the world differently.

4-Conflict is a part of management.

5-MUTUAL RESPECT enables the conflict to be productive.

rate your business high 5 medium 3 low 1
Rate Your Business:High = 5 Medium = 3 Low = 1

Now?

______ ______ ______ ______

P A E I

4 2 2 3

= 11

Should be to be successful in the future?

_____ ______ ______ ______

P A E I

5 5 5 5 = 20