1 / 10

What is CRM? | A Brief Definition of Customer Relationship Management

<br>ITarian CRM Enables You to Better Engage With Your Customers in a Transparent and More Powerful Way. CRM software acts as a single repository to bring your sales, marketing, and customer support activities together,<br><br>Know more at: http://bit.ly/2wkoHhq

lindawilsonjv
Download Presentation

What is CRM? | A Brief Definition of Customer Relationship Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CRM- Customer Relationship Management

  2. What is CRM? • CRMstands for Customer Relationship Management which is a software solution that delivers functionalities to help businesses organize and access customer data. • It provides an infrastructure which organizes activities and metrics that helps each stakeholder of the organization to easily connect with various departments, from marketing to conversions to customer service, all through one cohesive system

  3. Why CRM Software for my Business? CRMs helps to manage multiple processes in a business simultaneously with tailor-made layout with unique modules, fields and navigation buttons to match the business requirements

  4. Benefits of CRM for Business • Improves Informational Organization • Ensures Enhanced Communication • CRM enhances Your Customer Service • Automates our day to day tasks • Greater efficiency for multiple teams • Delivers accurate analytical data and reports

  5. Choosing the right CRM for your business? Following are the questions to consider to find if it’s the right for your business. • Is it for small business • Are the any limitations to the number of users • Is it easy to use? • Is the API accessible? • What are the default security features available • Is it easy to integrate with other solutions that I already use? • Is the software affordable and fits in your budget?

  6. Following are the factors to consider knowing which CRM is the right for business • Implementation • User Adoption • Mobility • Customization • Compatibility • Product Demo • Reporting

  7. Essential features of a CRM Software? • Contact management • Reporting and dashboards • Lead management • Deals and Tasks • Campaign management • Email tracking • Social media management • Mobile version

  8. Why ITarian Free CRM? • With ITarian Free Customer Relationship Management solution, you can get all the CRM power you need without any add-on baggage. Our Free CRM program will help you in managing and tracking leads more efficiently, thereby helping you gain customer loyalty. • With the Free CRM tools in ITarian, you'll be able to create, manage, and track marketing campaigns quickly. When your leads pour in, our automated workflows integrate with your business systems to create quotes and proposals to simplify the overall sales process.

  9. ITarian Free CRM Software Benefits • Sales process automation • Efficient lead management • Lead nurturing • Holistic view of customers and prospects • Automation of quote creation and delivery • Sales order automation • HTML email and form design • Campaign performance analytics • Marketing and sales alignment

  10. Apart from that CRM software also helps the sales staff to close deals faster, retain existing customers and to discover new potential quickly. It also simplifies marketing and sales processes. • ITarian's Free CRM software keeps track of your customers' interests and helps you in modifying your products and services according to the customers' needs.

More Related