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Another great way to retain customers is to engage them. Communicating with them and letting them know that they are valuable to your business is a good customer retention strategy. Engaging your customers sends out a very strong message that you care for their opinion and value their orders. You can even involve them in helping you find ways to serve them better. Customers who are made to feel that they are a part of your company will definitely develop a deeper sense of attachment and belonging. They are most likely to order their products from a company that makes them feel good and important.