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Your Meeting Will Begin Momentarily…. Work Support Strategies County Leadership. Call and Webinar September 10, 2013. www.pcghumanservices.com. Agenda. Updates SSI Task Management County Sharing County Query – Innovations Document Questions/Concerns. Updates: NC FAST.

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    Presentation Transcript
    1. Your Meeting Will Begin Momentarily…

    2. Work Support Strategies County Leadership Call and Webinar September 10, 2013 www.pcghumanservices.com

    3. Agenda • Updates • SSI • Task Management • County Sharing • County Query – Innovations Document • Questions/Concerns

    4. Updates: NC FAST • Pilot Counties: Orange, Chatham, Johnston, Carteret • Go Live 9/9 Counties: 18; Go Live 9/11 Counties: 18 • Phase 1 Counties: Scheduled to go-live (9/9, 9/16, 9/23) • Updates from P2/6 Pilot – Lindsey Shewmaker (Orange)

    5. Updates: Other Regional Meetings • County Champions Half-Day Sessions • Central: September 26-27 (WSS Session from 9:30 AM to 12:00 PM on 9/26) • Please let us know you are coming (email Judy or Erin) Social Services Institute • October 23-25, 2013; Hickory • Registration is up: http://ncacdss.org/socialservicesinstitute.html • Registration closes October 4. • WSS and WSS-related sessions (see next page) • Idaho!

    6. SSI

    7. Idaho! • Probable attendance at SSI • Russ Barron, Administrator ID DHW • Lori Wolf, Deputy Administrator DHW • Front-line Supervisor • 2-3 Sessions • WSS Champions • County Leadership/Supervisors • Topics: • Universal Worker • Managing during transition • Setting stretch goals • Preparation – coming soon to the webpage

    8. Task Management

    9. Task Management Considerations • Where will processes start and stop: ie, Intake vs. Processing • With a non-Universal change unit, how will changes be processed across programs? • What happens to some of our more “unique” programs? Work First, SA…. • Caseloads vs. Queue-pulling. Pros and Cons and working with what NC FAST permits • Who goes where? Deciding on Staffing • To Rotate or not to Rotate

    10. Innovations Doc: Task Management

    11. County Sharing: Task Management Guilford Cleveland Buncombe

    12. County Query County Strategic Innovations Document • What’s the ONE thing you have done that’s had the biggest impact on your success implementing NC FAST

    13. Discussion

    14. Contact Sheet Judy Lawrence Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 Shannon Montanez PCG Project Team smontanez@pcgus.com (919) 576-2266 DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063

    15. Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.com