1 / 14

Understanding the Informal Resolution System (IRS): Key Elements and Behavior Zones

The Informal Resolution System (IRS) is designed to address conflicts within organizations by encouraging proactive behavior. This overview defines the IRS concept and key elements, categorizing behaviors into red, yellow, and green zones. Each zone has specific resolution options, from formal actions to informal approaches. This system emphasizes the roles of individuals—recipients, offending persons, and supervisors—all of whom play a part in conflict resolution. By applying the Reasonable Person Standard, all parties can work towards effective solutions, enhancing communication and understanding.

kenyon-anderson
Download Presentation

Understanding the Informal Resolution System (IRS): Key Elements and Behavior Zones

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. INFORMALRESOLUTIONSYSTEM EORC

  2. OVERVIEW • Define IRS concept • Discuss IRS key elements • Demonstrate working knowledge of IRS

  3. Definition of Terms INDIVIDUAL RESPONSIBILITY BEHAVIOR ZONES DIR RESOLUTION OPTIONS 3rd TIR A B C D ROLES I DO NOT IGNORE

  4. Behavior Zones RED ZONE YELLOW ZONE BEHAVIOR ZONES GREEN ZONE

  5. A B C D Recipient Offending Person Other Person Supervisor Roles Identified

  6. Direct Approach DIR Third Party TIR 3rd Training Information Resource Resolution Options

  7. IRS Process • What exactly happened? • What was the impact? • Apply the Reasonable Person Standard… • Behavior zone was red, yellow or green? • What are my responsibilities? • What are the options?

  8. RED ZONE Take Formal Or Official Action YELLOW ZONE Direct Approach Informal Third Party Training & Information GREEN ZONE No Action Required Recipient • Do not ignore conflict • Review options • Take action to reach a resolution

  9. RED ZONE Take Formal Or Official Action YELLOW ZONE Direct Approach Informal Third Party Training & Information GREEN ZONE No Action Required Offending Person • Do not ignore conflict • Listen to understand • Review options • Take action to reach a resolution

  10. RED ZONE Take Formal Or Official Action YELLOW ZONE Direct Approach Informal Third Party Training & Information GREEN ZONE No Action Required Other Person • Do not ignore conflict • Listen to understand • Intervene and support if appropriate • Maintain confidentiality

  11. RED ZONE Take Formal Or Official Action YELLOW ZONE Direct Approach Informal Third Party Training & Information GREEN ZONE No Action Required Supervisor • Listen and do not filter complaints • Request resource materials or training • Take appropriate action • Follow-up and provide feed back

  12. Communication Skills • Seeing the other person’s point of view • Approaching another person • Apologizing

  13. Training Information Resources • Films • Books • Posters • Lecture / Guided discussion

  14. Summary • Define IRS concept • Discuss IRS key elements • Demonstrate working knowledge of IRS

More Related