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Conflict Resolution

Learn how to navigate and resolve conflicts through clear communication, active listening, and the "No-Lose Method." Understand the importance of managing differing viewpoints, implementing problem-solving skills, and fostering open dialogue.

kennethmichael
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Conflict Resolution

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  1. BCMS Conflict Resolution

  2. Conflict • Opposition • a clash of opposing ideas • disagreement • fight or battle • contention, hostility

  3. Cause of Conflict • opposing viewpoints or opinions • emotions • Selfishness • miscommunication or misunderstandings • assumptions

  4. Paradigms • A theory, an explanation, or way people sees something. • Wrong or Right map? • People develop paradigms based on own experiences.

  5. What do you see? Spots or Dog

  6. What do you see? Man or Two People Kissing

  7. What do you see? Woman or man playing sax

  8. What do you see? Rabbit or Duck

  9. Strategies to Get Past Paradigms (Perceptions) • Avoid Assumptions • Validation • Listen • Problem Solving Skills • Tell Your Story

  10. Conflict Resolution • Managing conflict constructively depends in large measure on clear, open, and honest communication

  11. Elements of Communication • Source - Person that begins or initiates message • Message - Information or the meaning • Channel - Medium through which message is transmitted • Receiver - Person who is targeted for the message

  12. Elements of Message Meaning 93% of the meaning of a message comes from nonverbal sources!

  13. Active Listening • Look at the person speaking • Maintain an open mind • Pay attention • Ask questions • Repeat what the speaker says • Listen for the feelings of the speaker • Don’t: Interrupt, change the subject, make up your mind before the person finishes speaking

  14. Roadblocks To Resolving Conflict • Clashing Egos - Styles Of Conflicts • Name calling • Sarcasm/Ridicule • Insulting • Threatening • Blaming • Inflexibility • Defensive body posturing/language

  15. “No-Lose Method” Steps To Follow: 1. Defining the problem in terms of needs. 2. Generating possible solutions (brainstorming). 3. Evaluating and testing the various solutions. 4. Deciding on mutually acceptable solutions. 5. Implementing the solution. (Try it out.) 6. Evaluating the solution.

  16. “No-Lose Method” • Some Assumptions about the No-Lose Method: • Your needs are important • My needs are equally important • We will approach this conflict from a needs standpoint, not a solution standpoint. • I will never use my power.

  17. Questions?

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