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CONFLICT RESOLUTION - PowerPoint PPT Presentation


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CONFLICT RESOLUTION . WHAT IS CONFLICT?. Conflict is defined as: Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands. OR: MY idea VS YOUR idea. WHAT CAUSES CONFLICT. Working in Teams Diversity Differing Opinions

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Presentation Transcript
what is conflict
WHAT IS CONFLICT?
  • Conflict is defined as:
    • Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands.
  • OR:
    • MY idea VS YOUR idea
what causes conflict
WHAT CAUSES CONFLICT
  • Working in Teams
  • Diversity
  • Differing Opinions
  • Pride and Ego’s
  • Inexperience
why do we get so wrapped up in it
WHY DO WE GET SO WRAPPED UP IN IT?
  • Two things in life that people hate:
    • Change
    • Difference
  • Any time change is implemented in an organization conflict will arise
is conflict always bad
IS CONFLICT ALWAYS BAD?
  • NO
  • Different perspectives are often necessary for breakthrough thinking
  • Can be valuable
  • Can be a source of energy
dealing with conflict
DEALING WITH CONFLICT
  • Conflict is a result of real differences
  • A persons views and habits in handling conflict are important determinants of the outcomes of a conflict
  • Mastering skills in managing conflict comes with a lot of practice
dealing with conflict1
DEALING WITH CONFLICT
  • Know your people
  • Listen
  • Check your ego at the door
  • Keep the overall goal in mind
  • Be open to suggestion and change
  • Encourage your group to be open to new ideas
questions
QUESTIONS?
  • Any examples of conflict you would like to share?
  • Experiencing conflict now and need some advice?