Opening. Course Objective. The participants will 1. Become aware of the importance of good listening skills. 2. Describe the key elements of active listening. 3. Practice active listening techniques. Expectation From participants. Participants to be Open Minded
The participants will
1. Become aware of the importance of good listening skills.
2. Describe the key elements of active
3. Practice active listening techniques
Participants to be
Topics for discussion among the group
Script:-There was a small sleepy town & their lived in that town Mr. Moon, he was bald but also very bold, he was not afraid of taking out his shinning black Buick car out of the garage even when neighborhood boys & girls were playing soccer in the open space in front of his garage.
One fine morning the milkman did not come & so Mr. Moon was very upset as he could not have his morning cup of milk tea,finally he took out his shining black Buick car & started going towards the town market to get some milk, the boys were playing near the garage.A small girl named Twinkle who was star of the locality due to her helping & friendly nature, she requested Mr. Moon to take her along, which he readily agreed, upon reaching the market he bought the milk & also some cookies for Twinkle, while returning they saw a small puppy crying by the side of the road, Mr. Moon stopped the car & Twinkle got down, gave some cookies to the puppy & called the puppy Pluto, Pluto started wagging his tail, she took Pluto in the car & came back to the village
Everyone was happy, Mr. Moon got milk, Twinkle got Pluto & Pluto got Cookies
Learning to Listen
Hearing is a physiological process that our body innately does unless an individual has an Auditory medical condition
Listening on other hand is an Active process that we have to try & accomplish
Ask good Question
Eg:- What do you think we should do about this?,What do you feel are the options?,what happened before the fight took place?
Keep yourself from judging what other person is saying
Repeat back to the other person what they just said but in your own words.
Called Paraphrasing- It checks weather you heard them correctly
Put yourself in the other person’s shoes and accept his or her feelings, thoughts, and ideas about the situation
Your Best Listener:-
Think about the person in your life that you consider the best listener. This is the "GO – To" person that you talk to when something is important
Discuss the following Questions in large group
1- What similarities did you find between the answers of your group & other groups?
2- If you were in a conflict with the person who is your best listener would he/she use the same listening skills that you have identified? Why or why not?
3- What are some things that would keep that person from using his/her good listening skills?
Conflict & Active listening scenario:-
Now that all the groups have identified good listeneing skills & things that distract them from listening, let us look at some scenarios where we can apply this information
( eg:-nodding, leaning forward, smiling)
1- Leave the channel open
2- Eye contact
3- No Deviation- Concentrate
4- Don’t Interject
5- You cannot listen when you are Talking
7- Understanding communication symbol
8- Receptive Body Language
9- Empathy- Not Sympathy
11- Restating the message
12- Strategic pauses
When individuals listen to each other, even conflict can be constructive experience.
When you listen to a person you give him/her time to voice his/her opinions & perceptions
This infact gives you opportunity to win other persons heart & befriend with him/her