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Opening. Course Objective. The participants will 1. Become aware of the importance of good listening skills. 2. Describe the key elements of active listening. 3. Practice active listening techniques. Expectation From participants. Participants to be Open Minded

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Presentation Transcript
course objective
Course Objective

The participants will

1. Become aware of the importance of good listening skills.

2. Describe the key elements of active


3. Practice active listening techniques

expectation from participants
Expectation From participants

Participants to be

  • Open Minded
  • Actively Participating
  • Focusing on the task at hand
  • Ready to think that this is possible
activity 1

Topics for discussion among the group

  • Gun Control
  • Night time curfew in neighbourhoods
  • Legal age to buy tobacco
  • Use of internet among children

Activity Analysis

  • What did your group choose to discuss?
  • Did you have different points of view in your group?

Activity Analysis

  • What were some of the challenges in speaking from someone elses point of view?
  • Why do you think this challenges occur?
  • How did you feel during the excersise?
  • Can you be as passionate about others point of view?
activity 2

Script:-There was a small sleepy town & their lived in that town Mr. Moon, he was bald but also very bold, he was not afraid of taking out his shinning black Buick car out of the garage even when neighborhood boys & girls were playing soccer in the open space in front of his garage.

One fine morning the milkman did not come & so Mr. Moon was very upset as he could not have his morning cup of milk tea,finally he took out his shining black Buick car & started going towards the town market to get some milk, the boys were playing near the garage.A small girl named Twinkle who was star of the locality due to her helping & friendly nature, she requested Mr. Moon to take her along, which he readily agreed, upon reaching the market he bought the milk & also some cookies for Twinkle, while returning they saw a small puppy crying by the side of the road, Mr. Moon stopped the car & Twinkle got down, gave some cookies to the puppy & called the puppy Pluto, Pluto started wagging his tail, she took Pluto in the car & came back to the village

Everyone was happy, Mr. Moon got milk, Twinkle got Pluto & Pluto got Cookies

listening to build friendship1
Listening to build friendship

Learning to Listen

  • “Did you Hear What I said”
  • “Are you listening to me”

Hearing is a physiological process that our body innately does unless an individual has an Auditory medical condition


Listening on other hand is an Active process that we have to try & accomplish

Active listening is communication tool that helps you understand other person in a better way
  • Nobody can be your friend unless he/she has shown interest in listening to you. Same way you cannot be someone’s friend unless you listen to him/her
  • The first step in active listening is focusing your attention on the other person when they are speaking
developing listening skills
Developing Listening Skills
  • Ask good Question
  • Keep yourself from judging what other person is saying
  • Para phrase what is being told
  • Empathies with the other person
developing listening skills1
Developing Listening Skills

Ask good Question

  • Don’t accuse or blame in your questioning
  • Look for hidden meaning, seek information
  • Ask openended questions & insure your tone is sincere

Eg:- What do you think we should do about this?,What do you feel are the options?,what happened before the fight took place?

developing listening skills2
Developing Listening Skills

Keep yourself from judging what other person is saying

  • Don’t assume that you know what other person means or is thinking
  • Don’t give advice to other person
developing listening skills3
Developing Listening Skills

Repeat back to the other person what they just said but in your own words.

Called Paraphrasing- It checks weather you heard them correctly

  • Usually leads to obtain more information
  • Lets the other correct any misunderstanding & promotes interest
developing listening skills4
Developing Listening Skills

Put yourself in the other person’s shoes and accept his or her feelings, thoughts, and ideas about the situation

  • Does not mean you agree with other person
  • Does not mean that you give up to the other person
  • Means that you are not discounting what other person is saying
  • Takes a great deal of work on the listners part
activity 3

Your Best Listener:-

Think about the person in your life that you consider the best listener. This is the "GO – To" person that you talk to when something is important

Group working

activity analysis
Activity Analysis

Discuss the following Questions in large group

1- What similarities did you find between the answers of your group & other groups?

2- If you were in a conflict with the person who is your best listener would he/she use the same listening skills that you have identified? Why or why not?

3- What are some things that would keep that person from using his/her good listening skills?

strategies to help you listen better
Strategies to help you listen better
  • Know yourself & how you react in conflict situations?
  • Don’t think about your relation with the speaker, just concentrate on listening
  • If you are forming opinion, you are not listening
  • Decide if you are composed & comfortable in listening or else seek the time
activity 4

Conflict & Active listening scenario:-

Now that all the groups have identified good listeneing skills & things that distract them from listening, let us look at some scenarios where we can apply this information

Group working

Activity Analysis
  • Was it easy to pickout bad listening skills & listening barriers? Why or why not?
  • Was it difficult to think of a good listening scenario? Why or why not?
  • How could listening skills help you when you are involved in a conflict?
  • If you do not use good listening skills during a conflict, what could happen?
how to become good listener
  • Remove as many distractions as possible
  • Concentrate on what the other person is saying
  • Maintain eye contact
  • Wait until the person is done to respond
  • Do not interrupt the speaker
  • Clarify what you do not understand
  • Use encouraging non verbal cues

( eg:-nodding, leaning forward, smiling)

attributes of good listening skills

1- Leave the channel open

2- Eye contact

3- No Deviation- Concentrate

4- Don’t Interject

5- You cannot listen when you are Talking

6- Openness

attributes of good listening skills1

7- Understanding communication symbol

8- Receptive Body Language

9- Empathy- Not Sympathy

10- Attention

11- Restating the message

12- Strategic pauses


When individuals listen to each other, even conflict can be constructive experience.

When you listen to a person you give him/her time to voice his/her opinions & perceptions

This infact gives you opportunity to win other persons heart & befriend with him/her