COLLEGE FEEDING PROGRAM

1. COLLEGE FEEDING PROGRAM

2. COLLEGE FEEDING PROGRAM Key Points • Discounted feeding program for faculty and students • Unlimited orders/weight per month • Must pay by credit card • Additional 1% discount for credit card payment

3. COLLEGE FEEDING PROGRAM Logging In After your account has been registered you’ve received your confirmation email with password, direct your web browser (Internet Explorer 8 or better) to https://gateway.royalcanin.us Enter your username and password from the confirmation email and click “Secure Sign In”

4. COLLEGE FEEDING PROGRAM Updating Your Account After logging in, it is recommended that you verify your account info and set a new password using the “My Account” link located on the Gateway Home page Click on the “My Account” link

5. COLLEGE FEEDING PROGRAM Updating Your Account Once you’ve clicked on “My Account,” click on the “Account Contact” tab to verify your account information and to update your password from the temporary one provided in the confirmation email Click on the “Account Contact tab”

6. COLLEGE FEEDING PROGRAM Updating Your Account From here, click on the plus sign next to “Member Contact” to expand the field so that you can verify your Name, Email, Address, and Phone Number Click on the plus sign next to “Member Contact”

7. COLLEGE FEEDING PROGRAM Updating Your Account Once expanded, check the “Member Contact” fields and verify that your Name, Email, Address, and Phone Number have been captured correctly After verifying, click “Submit”

8. COLLEGE FEEDING PROGRAM Updating Your Account After verifying and submitting any changes to your contact information, click on the plus sign next to “Change User-Email” to verify or change your Username/Email Click on the plus sign next to “Change User-Email”

9. COLLEGE FEEDING PROGRAM Updating Your Account After expanding the “Change User-Email” field, verify your email address and, if needed, correct or change it by entering the new email address in the appropriate fields After verifying, click “Submit”

10. COLLEGE FEEDING PROGRAM Updating Your Account After verifying and submitting any changes to your User-Email, click on the plus sign next to “Change Password” to change your password Click on the plus sign next to “Change Password”

11. COLLEGE FEEDING PROGRAM Updating Your Account After expanding the “Change Password” field, enter in your current temporary password (from the confirmation email) and what you would like the new password to be After changing, click “Submit”

12. COLLEGE FEEDING PROGRAM Webshop Options Now that you’ve verified or updated your “Account Contact,” click on the “Subscriptions” tab to view or adjust a few of the Gateway webshop options Click on the “Subscriptions” tab

13. COLLEGE FEEDING PROGRAM Webshop Options Under “Subscriptions,” you can opt in or out of the webshop’s Credit Card history and Paperless Billing options. Note: all orders are paid by Credit Card, on order, so only Invoices are available Select the options you want and click “Submit”

14. COLLEGE FEEDING PROGRAM Ordering Now that your “Account Contact” is up to date and you’ve selected the options you want for the Web Shop, to place an order, click on the “Web Shop” tab To place an order, click on the “Web Shop” tab

15. COLLEGE FEEDING PROGRAM Ordering In the Web Shop, you can locate the items you’d like to order by searching for the Item Code or the description or expand the product categories to narrow down the items displayed Search by Item Code or description Narrow view by selecting Category

16. COLLEGE FEEDING PROGRAM Ordering For ease of use, you can add items to your list of favorites by clicking the star next to the Item Code and access your favorites by clicking the “My Favorites” link Favorite an Item, then change the view to “My Favorites”

17. COLLEGE FEEDING PROGRAM Ordering Once located, adjust the item quantity and click “Add to Cart.” Note: A grayed out quantity box indicates item is out of stock Note: Items should be added to cart per page Update quantity and click “Add to Cart”

18. COLLEGE FEEDING PROGRAM Checking Out After adding all of the products to your order, to proceed to the checkout process, click on the “View Cart” link to the right of the Item view. Note: allowed up to 70lbs per month as part of the program Once your order is complete, click on “View Cart” to check out

19. COLLEGE FEEDING PROGRAM Checking Out In the cart view you can verify your order and adjust quantities by changing the value and clicking on “Update Cart.” You can continue shopping or, if the order is correct, continue with “Checkout” To continue with the checkout process, click on “Checkout”

20. COLLEGE FEEDING PROGRAM Checking Out On the “Shipping” tab, during the checkout process, verify the address and, if appropriate, click on “Ship to same as Bill to,” then click next. If everything is correct, click “Next”

21. COLLEGE FEEDING PROGRAM Checking Out On the “Payment” tab, during the checkout process, the Credit Card option is pre-selected. Note: Those participating in this program receive a 1% for their credit card payment Click “Next” to continue

22. COLLEGE FEEDING PROGRAM Checking Out On the “Review and Submit” tab, select either a New Card or a card you’ve used on a previous order and click on “Select Card” to continue. Note: the 1% discount for credit card payment Click “Select Card” to verify your choice

23. COLLEGE FEEDING PROGRAM Checking Out If you are using a new card, all of the card information must be entered as it appears on the card. Note: The address must be the billing address on file with the issuing bank Once complete, click on “Submit Order”

24. COLLEGE FEEDING PROGRAM Checking Out After submitting your order and credit card information, you should receive an Order Number. Note: If you do not receive an Order Number, do not resubmit, but call Royal Canin at 1-888-646-4395 Retain the Order Number for future reference

25. COLLEGE FEEDING PROGRAM Order Management To get tracking information on orders and view order history and invoices, click on the “Order Management” link, from the Gateway webshop home page Click on the “Order Management” link

26. COLLEGE FEEDING PROGRAM Order Management After clicking on the “Order Management” link, you’ll be able to select a predetermined history range or specify a custom date range from the drop down menu Select a history or custom date range and click “Search”

27. COLLEGE FEEDING PROGRAM Order Management You can view order details (including tracking info) by clicking on the order number. To view the invoice, if it has posted, click on the Transaction Number Click on either the Order Number or the Transaction Number to get details