Management Response NCAS/NASA Audit 106 4/6/2010–4/8/2010

1. Management Response NCAS/NASA Audit 1064/6/2010–4/8/2010 Space Sciences Laboratory, University of California7 Gauss Way, Berkeley, CA 94709 • NCAS Assessment Action Item 006 • Response • Lead: Jorg FischerTeam: RBSP Team Action Item 006: “Expired shelf life material co-located with flight materials are not properly identified.” Originator:Steven Himes NCAS/NASA POC: Jonathan Root UCB/SSL POC: Jorg Fischer 1 of 4

2. Management Response NCAS/NASA Audit 1064/6/2010–4/8/2010 • Root Cause:QA personnel shortage due to medical leave. 2 of 4

3. Management Response NCAS/NASA Audit 1064/6/2010–4/8/2010 • Action Plan: • Completion Date: 4/9/10. All flight shelf life materials in the flammable storage materials cabinet, as well as, in the freezer are clearly marked and separated from non-conforming materials in the cabinet or freezer. Shelves are clearly marked “Conforming Material”, “Flight Materials Only.” All expired shelf life material in room 165 was either removed or moved to a bin labeled: “Non-Conforming Material.” • 2. Completion Date: 4/9/10: Project QA re-checked all flight solder material for RBSP EFW. All solder is in date and clearly marked “RBSP FLIGHT SOLDER.” • Completion Date: 5/16/10 Machine shop inspected. All conforming materials were found clearly marked. Anticipated Action Plan Completion Date:07/30/2010 3 of 4

4. Management Response NCAS/NASA Audit 1064/6/2010–4/8/2010 • Action Plan: • Completion Date: 5/14/10: Deputized Head of Machine Shop (for machine shop area) and one mechanical engineer (Room 165W Manager) to support operation and maintenance of the product. • 4. Completion Date: 7/30/10: Documented process to define how projects will control materials with shelf life requirements will be complete. Anticipated Action Plan Completion Date:07/30/2010 3 of 4

5. Management Response NCAS/NASA Audit 1064/6/2010–4/8/2010 • Related Attachments:006-A NCAS/NASA Assessment Card 006006-B Pictures of the room 165 cabinet (open and closed) • 006-C Pictures of Machine Shop storage • 006-D Materials Control Process Flowchart • REMOVE: Several expired shelf life items were co-mingled with conforming material in both the flammable storage materials cabinet as well as the freezer. Materials include: Perma-Slick (2 cans expired 3/27/10, 1 can expired 6/06), 2 tubes of Ablebond stored in freezer expired 5/05. RTV 164 primer stored in flammable cabinet had no expiration date listed (no suppliers data sheet available). Expired shelf life materials were also found in a storage area in the machine shop. Materials included solder and solder flux items. There is no documented process to define how projects will control materials with shelf life requirements. Inventory for these items is not maintained to enable recall of expired materials. 4 of 4

6. Management Response NCAS/NASA Audit 1064/6/2010–4/8/2010 • Note this problem is related to 004:AS9100 7.1 • 7.1 Planning of Product Realization: • The organization shall plan and develop the processes needed for product realization. • Planning of product realization shall be consistent with the requirements of the other • processes of the quality management system (see 4.1). • In planning product realization, the organization shall determine the following, as appropriate: • a) quality objectives and requirements for the product; • b) the need to establish processes, documents, and provide resources specific to the product; • c) required verification, validation, monitoring, inspection and test activities specific to the • product and the criteria for product acceptance; • d) records needed to provide evidence that the realization processes and resulting product meet requirements (see 4.2.4); • e) the identification of resources to support operation and maintenance of the product. • The output of this planning shall be in a form suitable for the organization’s method of • Operations. 4 of 4