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Likelihood of occurrence

How resilience for tomorrow starts today Peter Simpson Managing Director, Anglian Water Chair, Water UK. Water features highly on the National Risk Register. Severity of impact. Likelihood of occurrence. SOURCE: The Cabinet Office National Risk Register of Civil Emergencies, 2012.

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Likelihood of occurrence

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  1. How resilience for tomorrow starts todayPeter SimpsonManaging Director, Anglian WaterChair, Water UK

  2. Water features highly on the National Risk Register Severity of impact Likelihood of occurrence SOURCE: The Cabinet Office National Risk Register of Civil Emergencies, 2012

  3. 28%of the region is below sea level demand for waterwill rise, but available water won’t as a low-lying regionthere is a high use of energy to pump water around the region populationis expected to rise – around one million homes to be built in the next 25 years Climate changeimpacts and uncertainty it is thedriestregion in the UK Locally, we’re facing a unique set of challenges

  4. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  5. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  6. 22301: Business Continuity Management Systems Strategy & leadership ISO certification: validates approach and certifies ‘culture’ of resilience Business resilience: vital to continuity, sets tone & direction within company Compliance with Security & Emergency Measures Direction (SEMD 1998)

  7. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  8. Licence to Operate Organisation & people Breaking down silo working Exercising, rehearsing, and being ready ‘First Reserves’ Exercise Cascade, June 2012

  9. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  10. Processes & systems Two, linked data-centres All ‘Category A’ systems available for immediate restoration Power, comms links etc all ‘dualled’ Ideal environment for testing and development Telemetry: eyes & ears of business System designed to be on permanent ‘hot standby’ ‘Forth Road Bridge’ maintenance: regular enhancements Workplace Recovery Centres

  11. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  12. Resilient infrastructure:enabling growth SUPPORTING THE NATIONAL AGENDA Improving network connectivity: new pumps at Melchbourne Connecting available resources with growth points: Covenham to Boston, & new WTW at Newton-on-Trent

  13. Resilient infrastructure:planning for change New WTW at Rutland:built in parallel with existing plant Protecting our existing assets from flooding Anticipating requirements for additional supplies: East Hills, Norwich

  14. Water Resource Management Planning & reviewing general duties in respect of resilience ‘Robust decision making’ V’s Traditional resource planning Resilient infrastructure:‘robust decision making’

  15. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  16. Suppliers:for instance… RELIABLE TECHNOLOGY PARTNERS:understanding their resilience WORKING IN PARTNERSHIP:understanding each other’s role

  17. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  18. Local authorities & partners ‘BLUE LIGHT’ SERVICES OUR PARTNERS, UTILITIES & OTHERS REGULATORS LOCAL RESILIENCE FORUMS

  19. Anglian Water’s structure for a resilient enterprise Strategy & Leadership CULTURE CULTURE Organisation & People Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE

  20. Customers & communities Continuing to shape our own future Our platform for a resilient future

  21. CASE STUDYWhere have we got this right?

  22. Drought: leading the industry’s response PARTNERSHIP WORKING, LOCALLY AND NATIONALLY Strategy & Leadership CULTURE CULTURE Organisation & People ACCELERATED SOLUTIONS ENVIRONMENT Processes & Systems Infrastructure Suppliers Local Authorities & Partners Customers & Communities CULTURE COHERENT CAMPAIGNING TO BUILD CUSTOMER TRUST

  23. Did it work? Results from the drought Satisfaction with the way we handled the water shortage increased to 51% (up 10% on benchmark) Water savings were significant and sustained At campaign peak, 85% of domestic customers aware of the drought 6 in 10 aware of our drought communications 60 MLper daysaving 93% say that it is important not to waste water 95% say they are making at least some effort to save water at home 85% aware 51% believe communications makes them feel more positive towards us 84% believe that it is easy to act 9 in 10 believe we all share a responsibility to save water

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