MGMT 410/510 Topics in Organization Development April 15

1. MGMT 410/510 Topics in Organization Development April 15 • What’s so Important about Diagnosis? • What is Organizational Diagnosis? • The Diagnosis Process • Data Collection Methods • Diagnostic Models

2. What is Organizational Diagnosis? “Diagnosis is the process of making an assessment of the organization to discover the sources of problems and areas for improvement.” Don Harvey & Donald R. Brown

3. What’s so Important about Diagnosis? • Enhances an Organizations ability and capacity to change • Provides insights beyond perceptions about patterns of behavior and dysfunctions within the organization • Helps support continuous improvement

4. Critical Issues in Diagnosis • Simplicity • Visibility • Involvement • Primary Factors • Measure What’s Important • A Sense of Urgency Don Harvey & Donald R. Brown

5. The Diagnosis Process Define Final Problem Statement Preliminary Problem Data Collection NO Take Action Now? Hold Data Analysis & Review YES Problem Analysis NO YES Sufficient Data?

6. Data Collection Methods • Secondary Sources of Data • Employee Surveys & Questionnaires • Direct Observation • Interviews • Other Techniques

7. Purpose: What business are we in? Relationships: How do we manage conflict among people? With technologies? Structure: How do we divide up the work? Leadership: Does someone keep the boxes in balance? Rewards: Do all needed tasks have incentives? Helpful Mechanisms: Have we adequate coordinating technologies? Diagnostic Models Weisbord’s Six-Box Organizational Model Environment Burke

8. Diagnostic Models The 7-S Framework Strategy Systems Hard S’s Structure Style Staffing Soft S’’s Shared values Skills HBR 9-497-045

9. Diagnostic Models Burke-Litwin Model of Organizational Performance and Change External Environment Transformational Leadership Mission/ Strategy Culture Practices Structure Systems Climate Transactional Motivation Requirements & Abilities Needs & Values Performance Feedback Feedback

10. Capability Maturity Modeling (CMM) What is CMM? • Original CMM was created for software development • Process maturity framework • Immature organizations: reactionary, improvised, subjective decision making, missed deadlines • Mature organizations: planned work activities, defined processes, performance measures, clearly defined roles/responsibilities, a culture that survives its originators • Evolutionary model for achieving organizational maturity • Based on five distinct levels of maturity • Initial • Repeatable • Defined • Managed • Optimizing

11. The 5 Levels of IM Process Maturity

12. Choosing the Right Model • Pick one that you thoroughly understand • and feel comfortable using • Select the model that fits the • organization • Pick the model that gather’s the right • data – consider current and future needs • Keep it simple