Nursing Leadership: Empowerment, Engagement, and Communicate Change December 2, 2011 Woodward Conference Center 11:20-12:20
Healthcare…Change?... Media/News Government Customer Hospital Nursing… Businesstrends.wordpress.com
Preparing for the Future: High-Performance Values-Driven Culture COMPASSION We help people achieve health for life through compassionate service inspired by faith. SAFETY MISSION EXCELLENCE ACCOUNTABILITY To create life-long relationships by changing the way health and healthcare are delivered in our communities. INNOVATION VISION FAITH
5 Phases of Organizational Change • Honeymoon • Reality Sets In • Uncomfortable Gap • Consistency • Leading the Way - Results I encourage all to read this book if in leadership or thinking about it. Pages 113-125
Engagement TRUST “According to extensive research the single greatest factor in creating dedicated employees and enthused customers is the issue of trust. The levels of trust in an organization is determined primarily by the way employees feel about leaders; it extends to the way employees feel about each other; and finally gets translated into great customer service.”
Employee Engagement What drives engagement? VBHS Gallup Employee Survey October 31- November 14th. 98% completion Rate!!!
5 Key Workplace attributes Collaborative Practice Culture Communication Rich Culture Culture of Accountability Shared Decision Making at all Levels Encouragement of professional practice and continued growth and development.
Empowerment Encourage! Career Ladder Nursing Councils Standards of Behavior We commit to demonstrating these values everyday in the care we provide!
Comments? Encourage X Empower = Engaged Hollandgroupresults.com