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Communication

Communication. ELDER Project. Objectives: Upon completion of this session, the participant will be able to…. Identify barriers that effect communication exchange among providers, patients, their families, and communities.

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Communication

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  1. Communication ELDER Project Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  2. Objectives: Upon completion of this session, the participant will be able to… • Identify barriers that effect communication exchange among providers, patients, their families, and communities. • Examine some effective communication tools and techniques that will contribute to good team function. • Describe how diverse styles of communication contribute to team function. Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  3. A Coaching Exercise Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  4. Types of Communication • Verbal • Written • Behavioral • Gestures • Facial expression • Listening Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  5. Barriers to Communication • Lack of clarity/shared language • Lack of training in IDT collaboration • Role and leadership ambiguity • Size of the team • Inappropriate team composition • Lack of timely exchange of information Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  6. “Quality of Life”What does it mean to you? Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  7. Effective Communication Tools & Techniques Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  8. Closed Questions • Focus on a specific problem • Elicit limited responses • Appropriate when specific information is needed quickly • Example: “Have you reviewed the patient’s medications?” Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  9. Open Questions • Gives permission to say more about what they are thinking or feeling • Example: “Can you tell me more about…?” Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  10. Minimal Leads & Accurate Verbal Following • Indicate interest • Encourage people to talk • Minimal nonverbal leads include head nodding, eye contact, and leaning toward the speaker • Accurate verbal following indicates understanding • Examples: “Umm”, “Hmm”, “Ah” Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  11. Repetition • Repeating one or two key words • Indicates listening • Encourages people to keep talking • Enhances sense of being heard • Does not mean agreement Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  12. Paraphrasing & Reflecting • Repeating a person’s statement in your own words • Ensures the message is understood Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  13. Clarifying Responses • Helps people understand the facts • Helps to understand the other person’s feelings and attitudes • Helps people think about what they have just said • Helps people to examine their choices and look at life patterns Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  14. Confrontation & Honest Labeling • Gently explores uncomfortable subjects • Addresses distortions in reality and differences between words and actions • Example: “You sound sad even though you say everything is fine” Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  15. Integrating & Summarizing • Helps ensure main concerns are understood • Helps to clarify thoughts and feelings • Encourages people to further explore confusing and conflicting issues Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  16. Value of Diversity • Enhances creativity • Enriches individual skills and abilities • Uses differences to advance goals of the team Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  17. Contributions to the Team • Diverse professional perspectives • Different personalities that influence interactions Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  18. What do you contribute to the team? Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  19. Reference The content covered in this presentation is provided by: GITT Resource Center of the John A. Hartford Foundation Geriatric Interdisciplinary Team Training Program. (2003). GITT. New York: New York Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

  20. Power Point Presentation Created By: Joyce Cunneen, MSN, RN Fairfield University School of Nursing ELDER Project Education Coordinator Monica Starr, BSN, RN Fairfield University School of Nursing ELDER Project Program Coordinator Supported by DHHS/HRSA/BHPr/Division of Nursing Grant#D62HP06858

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