Training Module – Dealing with Irate Customers. By: Brooke Kehoe, Maggie Sherlinski, Marin Granteed, and Selena Beltran. Company Guidelines Greeting & Assisting Customers. Make people feel welcome Stop talking and start listening. Stop talking to me like I’m a charity case
By: Brooke Kehoe, Maggie Sherlinski, Marin Granteed, and Selena Beltran
This video is short and concise and discusses the right way to handle angry customers.
Video discusses good customer service
Video – How can we make sure each customer leaves the store happy? What is the next step?
Video will add humor to the session in a way that dramatically shows how employees should not provide customer service.