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Denver Airport Handling System (DABHS)

Denver Airport Handling System (DABHS) . By: Tatiana Castillo. Reasons for Case Study. Demonstrates that information system project failures are a worldwide problem, not based on one region. Information system projects have been a problem for over 15 years.

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Denver Airport Handling System (DABHS)

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  1. Denver Airport Handling System (DABHS) By: Tatiana Castillo

  2. Reasons for Case Study • Demonstrates that information system project failures are a worldwide problem, not based on one region. • Information system projects have been a problem for over 15 years. • Project management has learned little over previous failures. • Project management in information systems lacks the natural progression (illusive perfection) of improvement.

  3. Denver Airport Baggage Handling System (DABHS) • Unique in its complexity, novel in its technology and new in its capacity. • The Baggage Handling System was to be at the heart of the new Denver International Airport (DIA). • The Airport expanded for more than 53 sq miles and had room for 12 major runways. • DIA was to be a model for airports of the future.

  4. Goal of DABHS • Improve ground efficiency • Reduce closeout time for hub operations • Decrease time-consuming manual sorting and handling (Donaldson,2002) • The Airport was scheduled to open on the 31st of October 1993; with all 3 concourses fully running on the BAE automated baggage-handling system. • Opened on the 28th of February 1995, 16 months late and $200 million over budget (Donaldson, 2002).

  5. Qualities of DABHS • Designed by BAE systems • Allows airport planners to design airports of larger size, using narrow corridors and tunnels for baggage where no tug and cart system can run • Labour costs are minimal and is completely automatic and runs faster and more reliably than those using traditional technology

  6. Conclusion • Two main areas of that caused the delay in the operation of the automated baggage handling system. • Firstly, the newness of technology caused complexity with the automated baggage handling system. • Secondly, DIA struggled with the changes of the project and the operation of the systems that were being enforced. • Although, DABHS project suffered a level two failure, it was a critical component for the airport to operate, so the idea of complete failure was incomprehensible.

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