Denver International Airport (DIA) Colorado, USA “Best Airport in North America”–Business Traveler Magazine, ‘05 to ‘10
DIA: Some interesting facts • Largest U.S. airport, 2nd largest in world • Opened in February 1995 • Over 53 sq. miles, elevation 5,341 feet • In 2011, carried 52,699,298 passengers
Off to a rough start… Second target opening… DIA opens!!! Initial opening scheduled… Third target opening… Fourth target opening… DIA opens after costly 16 month delay
So why the holdup? ~*~*~ “…a 16-month delay in opening DIA due to automated baggage system complications…” ~*~*~ U.S. Government Accountability Office. (1995, September). Denver International Airport: Information on Selected Financial Issues. (Publication No. GAO/AIMD-95-230).
So how much did the delay cost? The owners, City and County of Denver: $ 500M The major stakeholders had built: $ 330M in peripheral facilities + $ 100M FedEx sorting center $ 50M est. opportunity cost of idle
Let’s consider 3 specifics • Airport design did not include baggage system requirements/specifics • Project Management team changes scope of single terminal automated system to be airport-wide • Stakeholder involvement, responsibilities
If you build it (fast), they will fly (slow) • In May of 1989, voters in Denver approved a plan to build DIA • Nov 1989 - Airport construction begins • Baggage handling system was not a part of the initial airport design, retro-fitting track underground
You’re changing this now? • Change of scope • Oct 1990- Feasibility study on implementing airport-wide automated baggage system • Decision made less than 2 years before the planned opening
Hello. Is there anybody in there? • Where are the stakeholders? • City/County of Denver • BAE • United • Continental • Fed Ex • U.S. Government
An abandoned system 17 miles of track , 5 miles of conveyor belts3,100 standard carts + 450 oversized carts14 million feet of wiring 100 networked PC’s to control flow of carts
References • De Neufville, R. (1995) “Designing Airport Passenger Buildings for the 21st. Century,"Transport Journal, UK Institution of Civil Engineers, in press • Calleam. (2008). Denver Airport Baggage System Case Study. Retrieved July 2, 2012, from Calleam Consulting: http://calleam.com/WTPF/?page_id=2086 • BreierNeidlePatrone Associates (1990) DIA -- Denver International Airport, Baggage Handling Systems, Conceptual Design Study Final Report, BNP Doc. Ref. 9016R.008, 19 Oct. • U.S. Government Accountability Office, (1995, September),Denver International Airport: Information on Selected Financial Issues, (Publication No. GAO/AIMD-95-230) • http://en.wikipedia.org/wiki/World%27s_busiest_airports_by_passenger_traffic#2011_statistics • “The Baggage System at Denver: Prospects and Lessons,” Journal of Air Transport Management, Vol. 1, No. 4, Dec., pp. 229-236, 1994.