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Chapter 4 - PowerPoint PPT Presentation


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Verbal & Nonverbal Messages. Chapter 4. Verbal Communication. Equivocal terms-terms which have two different, with equally acceptable or common meanings. A shipment meant for Portland goes to Oregon instead of Maine. Verbal Communication.

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verbal communication
Verbal Communication
  • Equivocal terms-terms which have two different, with equally acceptable or common meanings.
    • A shipment meant for Portland goes to Oregon instead of Maine
verbal communication1
Verbal Communication
  • Low-level abstractions-highly specific statements that refer directly to objects or events that can be observed
  • High-level abstractions-statements which cover a broader range of possible events without describing them in much detail
  • (turn to pages 102-103)
verbal communication2
Verbal Communication
  • Relative words-another type of ambiguous language-these terms soon, often. Large, short only have meaning in relation to other unspecified terms
    • Instead use numeric words, such as, in two days (soon), two hundred pages (long)
verbal communication3
Verbal Communication
  • Slang-not appropriate for the workplace
  • Jargon-each profession’s specialized vocabulary
    • Acceptable-in moderation
    • Explain unfamiliar terms to those around
verbal communication4
Verbal Communication
  • Biased language-terms that seem to be objective but actually conceal an emotional bias
    • Biased- “She’s so wishy-washy”
    • Non-biased- “You think Susan is willing to make a decision?”
verbal communication5
Verbal Communication
  • Feminine Speech-According to Deborah Tannen, females learn from childhood to engage in rapport talk.
  • Rapport talk is used to create connections, establish goodwill, show support and build community
  • Feminine speech is also supportive-listening and responding to spoken & unspoken conversational clues about the others’ feelings
verbal communication6
Verbal Communication
  • Masculine Speech-Men are more comfortable with report talk-speech that focuses less on feelings and relationships and more on information, facts, knowledge, and competence.
  • This speaking style is characteristically seen as assertive, direct, certain, and authoritative
verbal communication7
Verbal Communication
  • Feminine speech & Masculine speech-how do they work together?
    • Be aware of the different styles
    • Switch styles, when appropriate
    • Combine styles
nonverbal communication characteristics
Nonverbal Communication-Characteristics
  • Nonverbal communication ALWAYS has communicative value
  • Nonverbal communication is powerful
  • Nonverbal behavior is ambiguous
  • Nonverbal communication primarily expresses attitudes
  • Nonverbal behavior for the most part is bound by culture
nonverbal communication
Nonverbal Communication
  • One type of nonverbal communication is the voice. Paralanguage describes what social scientists refer to as a wide range of vocal characteristics:
    • Pitch-how high-how low
    • Volume-how loud-how soft
    • Pauses-frequency-duration
    • Rate-how fast-how slow
    • Dysfluencies (filler words) um, er, like
nonverbal communication1
Nonverbal Communication
  • Appearance is another type of nonverbal communication
  • If a person is perceived as attractive they are considered to be likable and persuasive
    • Wardrobe
    • Physique
    • Appearance
nonverbal communication2
Nonverbal Communication
  • Face & Eyes
  • Posture & Movement
  • Personal space & Distance
  • Time
improving nonverbal communication
Improving Nonverbal Communication
  • Monitor your nonverbal behaviors-known as self-monitoring-the process of paying close attention to you behavior and using these observations to shape the way you behave
  • Demonstrate interest in others
  • BE POSITIVE!!!!
sexual harassment
Sexual Harassment
  • Quid pro quo-”this for that” (Latin) threatening whether directly or indirectly to not do something for a person unless they do something in return
  • Hostile work environment-ANY verbal or nonverbal behavior that has the intention or effect of interfering with someone’s work or creating an environment that is intimidating, offensive, or hostile
responding to sexual harassment
Responding to Sexual Harassment
  • Consider dismissing the incident-only if it is not worth worrying about
  • Compare your experiences with ohters
  • Tell the harasser to stop
  • Keep a diary
  • Write a personal letter to the harasser
  • Ask a friend to intervene
  • Complain through the channels
  • File a legal complaint