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2. Brian Osterloh. Applications Group ManagerCity of AlbuquerqueProject Manager: CRM/311Program Manager: ERP. 3. Dr. Chelle Stringer. Authored Evolve OCM methodologyOCM in support of Oracle, PS, SAP: ERP, CRM, CIS. 4. Overview. Importance and utility of Organizational Change Management (OCM) for major enterprise software projects at the City of AlbuquerqueOCM

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